Infrastructure Specialist Associate; PN

Job Description
- Infrastructure Specialist Associate (PN ) (260006P0)

Infrastructure Specialist Associate (PN ) ( 260006P0 )

Developmental Disabilities
- Columbus Developmental Center

Agency Contact Name and Information :
Caleb Skinner, caleb.skinnero.gov

Columbus Developmental Center 1601 West Broad Street Columbus

United States of America-OHIO-Franklin County-Columbus

Compensation : $26.54 per hour

Full-time

Union : OCSEA

Information Technology

Technical Skills :
Computer Literacy, Operational and Administrative Support

Professional Skills :
Critical Thinking, Organizing and Planning, Priority Setting, Verbal Communication, Written Communication

Primary Technology :
Not Applicable

• At DODD’S assigned Developmental Centers and/or offices, answers questions from end users, offers technical solutions and assistance to meet business needs of customers and presents informal mentorship opportunities to peers and/or lower-level staff via conversation, observation, or technical documentation.

• Offers assistance with producing various reports for the center.

• Receives training on and assists higher-level specialists to become proficient in installation, maintenance, configuration, upgrading, and/or administration of hardware and software tools in a single technology domain.

• Develops and maintains documentation.

• Learns and acquires customer support skills via training and assisting higher level specialists to become proficient and be able to provide Tier II – III customer support.

• Assists higher-level specialists, diagnosis, analyzes and resolves issues for customer(s) in assigned technology domain.

• Grants access, maintains user accounts, troubleshoots problems, and upgrades software.

• Provides input and suggestions to supervisor/management relative to scope of duties.

• Stays up-to-date regarding current and new technologies, standards, and techniques.

• Receives training and learns system security skills to promote system security and awareness by adhering to the Agency’s and/or State’s IT security policy(s) and standards.

• Assists in conducting performance tuning for hardware and software.

• Receives training on vendor supplied 3 rd party utilities for monitoring to become proficient in independent utilization of monitoring utilities.

• Interfaces with other platforms from a hardware and/or software perspective (e.g., video conference equipment).

• Changes telephone system, (moves adds changes) updates speed dial, assists to pull reports.

• Supports DC payroll department with Kronos time clock hardware configuration.

• Configures wireless devices to connect and operate on the network (e.g., laptops, smart phones, etc.).

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website ! Our benefits package includes:

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems ( such as OPERS, STRS, SERS, and HPRS ) &Optional Deferred Compensation ( Ohio Deferred Compensation )

* Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.

18 months' combined work experience and/or training in any…