Technology and Asset Support Specialist

• Fresh market vending

At Fortuity we believe in our people, and in doing good business for the good of our community. Here, you will be part of a growing organization with an opportunity for career development and advancement. Fortuity provides customer service and sales support for corporate clients through engaged and professional teams of experienced agents.

Technology and Asset Support Specialist I will provide Tier 1 technical assistance to troubleshoot common hardware, software, connectivity, and user access issues. This role will assist employees and end users remotely through phone, email, chat, and remote support tools; and provide hands‑on support for technology issues onsite.

Pay: $21-25/hr depending on experience

Location:

Onsite - 775 West Broad, Columbus, Ohio 43222

Assignment:
Full or Part Time, Permanent, Non-Exempt

Shift: First and/or Third Shift

• Preform initial set up and connection of desktops, laptops, monitors, docking stations, printers, and other workplace technology
• Field Tier 1 technical support calls, chat, email, and/or other communication from onsite and remote users with inquiries regarding software programming, connectivity, printing, and similar concerns.
• Prioritize and manage multiple support requests in a fast-paced environment
• Perform basic account support, including password resets, account access issues, and login troubleshooting
• Identify and investigate user problems with computer software and hardware
• Create, update, and maintain detailed support tickets, including documenting troubleshooting steps and resolutions
• Guide onsite and virtual users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or following verbal instructions
• Escalate issues requiring advanced technical support to Level 2 vendors, clients, or other appropriate IT resources
• Identify recurring technical issues and communicate trends or potential larger problems to IT leadership
• Arrange service by software or hardware vendors to repair or replace defective products
• Track, tag, and maintain inventory of laptops, monitors, headsets, docks, and peripherals
• Comply with all established industry and workplace IT procedures, security requirements, documentation standards, and service desk processes
• Maintain knowledge of technology innovations and trends, participate required and ongoing training as needed
• Perform other related duties as assigned

• High school diploma or equivalent required
• Relevant IT certifications or technical training are a plus but are not required
• 1–2 years of IT help desk, service desk, desktop support, or technical support experience
• Experience using IT ticketing or service management systems
• Experience troubleshooting Windows 10 and Windows 11 environments.
• Experience using remote support tools such as Microsoft Quick Assist, Team Viewer, or similar platforms preferred

• Basic knowledge of Microsoft 365 applications and services
• Basic understanding of networking concepts, including Wi‑Fi, VPNs, IP addresses, and connectivity troubleshooting
• Ability to work independently, prioritize requests, and manage multiple issues simultaneously.
• Ability to provide hands‑on onsite technical support as well as virtual help desk support
• Familiar with user account management and Active Directory
• Excellent verbal and written communication skills including active listening
• Strong troubleshooting and problem-solving skills
• Service‑oriented professional, patient approach to resolve concerns when assisting users with varying levels of technical knowledge

• Prolonged periods sitting at a desk and working on a computer
• Flexibility to work adjusted shifts, as necessary
• Must be able to…