Senior Manager - Property Technology & Systems

What You'll Do:

As the Senior Manager, Property Technology & Systems, you will lead the strategy, governance, optimization, and ongoing evolution of Coastal Ridge's property technology ecosystem. This role is designed for a leader who understands how multifamily properties operate, not simply how software functions. You will combine operational expertise with technology leadership to ensure our platforms support portfolio growth, enhance the resident experience, improve operational efficiency, and deliver measurable business value.

You will balance hands-on involvement in issue resolution with oversight of team-driven initiatives. Leading a team of Property Management Software Specialists and Product Managers, you will serve as the connection point between property operations, corporate departments, external vendors, and executive leadership. You will drive property technology platform strategy, project execution, change management, vendor relationships, and cross-functional initiatives while ensuring systems remain configured, optimized, compliant, and aligned with the evolving needs of the business.

This role owns the property technology application layer, including platform strategy, vendor management, adoption, and operational enablement, while partnering closely with IT, which retains ownership of enterprise infrastructure, security architecture, and technical service delivery.

While we prefer this role to be based at our corporate office in downtown Columbus, Ohio, remote candidates may be considered. Regular travel to Coastal Ridge communities and the corporate office may be required to support operational initiatives, stakeholder partnerships, and team development. Our corporate office overlooks Columbus Commons, which hosts more than 200 events each year. Associates can enjoy the building's fitness center, rooftop terrace with adjoining clubroom, and convenient access to some of the city’s best restaurants and downtown amenities.

• Own the strategic roadmap, governance, performance, and ongoing optimization of Coastal Ridge's property technology ecosystem, including Entrata, Real Page, App Folio, EliseAI, LEAP, AIRM, Quickbase, Blue Moon, SurfaceAI, and future platforms.
• Lead and develop a team of Property Management Software Specialists and Product Managers responsible for platform administration, support, testing, implementation, migrations, and continuous improvement initiatives.
• Partner closely with Operations, Training, Revenue Management, Accounting, Marketing, HR, Maintenance, IT, and other shared services teams to translate operational challenges into scalable technology, process, reporting, automation, and training solutions.
• Evaluate emerging technologies, vendor enhancements, AI solutions, and integration opportunities while maintaining deep expertise in existing platforms, identifying underutilized functionality, and driving adoption of capabilities that maximize business value, efficiency, and portfolio performance.
• Oversee platform support operations, including Fresh Service ticket management, issue resolution, root cause analysis, prioritization, escalation management, system performance monitoring, and long-term solution development.
• Lead testing, user acceptance, implementation readiness, stakeholder communication, change management, and adoption strategies for platform releases, enhancements, and integrations.
• Own end-to-end project management for property technology initiatives, including acquisitions and property migrations, while partnering with IT on technical design, integrations, and infrastructure dependencies to ensure projects are delivered securely, on time, and with minimal operational disruption.
• Maintain and prioritize…