Technical Support Engineer - Gates

ADB SAFEGATE’s functional teams are integral to
powering innovation
and ensuring
operational excellence
across the organization.

The Opportunity
The Technical Support Engineer is primarily responsible for first line phone support for internal and external customer support questions on complex IT based systems including SQL, HTML, proprietary peripherals, Kubernetes, and data analytics.

You will make an impact by….

• Providing professional, technical customer service over the phone, email, remote connection, etc., to troubleshoot, diagnose and assist customers in resolving problems
• Producing detailed diagnose and system performance report
• On a rotational basis, providing 24 hour, 7 days a week emergency telephone support.
• Providing follow through to customers to ensure issues get resolved.
• Providing answers to customers by identifying problems, researching answers and guiding customers through corrective actions.
• Supporting system engineering on both in house customer validation testing
• Performing technical training internally or for customers
• Travels 40% to 60% of the time.

The talent we want to inspire has...

• Associates’ Degree in Computer Science, Information Technology, Electrical Technology (ET) or Associate in Computer Engineering Technology (EET), equivalent degree, or equivalent experience.
• Minimum of 12 months+ experience working in a Service Desk/Inbound Call Center environment
• Sound understanding of customer support, operations, and processes
• Experience in supporting and maintaining complex software applications
• Proven analytical and problem-solving abilities.

This would be a plus but not a must!

• Preferred knowledge of programming languages such as Java, C and Python
• Fluent Spanish (oral and written communication skills) desired.

What to learn more about working at
ADB SAFEGATE
then check out our Career's website