Manager CareConnect

We are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more – in our careers and in our communities.

Job Description

Summary:

Reports to IT functional leader, and is responsible for leading and directing both the people and the processes within a defined area in IT.Role may also be responsible for the management of outcomes delivered by third-party supplier vendors and for interacting with and owning the relationship with the internal customers within the business units and service lines ages the daily operational activities that develop and implement tactical plans for multiple components/processes for a specified area within IT.Drives

innovation throughout the organization by challenging existing norms, thinking differently, and understanding how technology can be leveraged. The advisor works directly with clinical and business leaders to prioritize initiatives to align with Ohio Health and IS strategies.
* This is a hybrid role in Columbus, OH.

Responsibilities And Duties:

30%
Operates applications as assigned by planning and executing routine maintenance of software and hardware; optimizes applications as assigned by planning and executing upgrades, patches, customizations, and management reporting. Adheres to internal policies / procedures for related processes e. g. , configuration management, change management, security management, service continuity management, incident management, problem management, etc. . Provides 2 4 x 7 on-call support for applications as assigned.
20%
Organizes people, processes and technology to achieve results for application management as they related to I. S. Balanced Scorecard, includes: quality e. g. , application availability, compliance with ONCALL, incident turnaround times, etc. ; service e. g. , customer satisfaction, service level agreements, operating level agreements, etc. ; quality of work life e. g. , employee retention rate, employee opinion scores, employee development, etc.

; and financial performance e. g. , adherence to capital allocation and operating budgets, productivity measures, etc. . Maintains competency in best-practice application management for inclusion into processes resulting in measurable results on Balanced Scorecard.
20%
Facilitates development of new applications as assigned based on application lifecycle standards, including: definition of requirements based on business needs of the organization; translation of requirements into design of application and operational model; and provision of application support staff to build and test applications and operational model in readiness for deployment. Adheres to standardized best practices for project management and testing at the unit, volume, and integration level.

Collaborates with customers, stakeholders, vendors, internal infrastructure staff, process excellence, and others to achieve above.
10%:
Facilitates deployment of applications as assigned with consideration for best practices in education, activation, and production support. Collaborates with customers, stakeholders, vendors, project management, and others to achieve above.
10%:
Directly manages all human resource aspects of personnel management within assigned area including selection of new employees, initial and ongoing development, evaluation, counseling, scheduling, etc. Motivates employees to progressively higher levels of productivity and performance.
5%:
Plans, monitors, and controls annual operating and capital budgets for assigned applications.…