Senior ServiceNow Engineer

We are seeking a Senior Service Now Engineer to lead the design, development, administration, and continuous improvement of our Service Now platform. This is a senior technical leadership role where you will serve as the subject matter expert, driving the implementation of scalable Service Now solutions that support enterprise business processes across IT Service Management, IT Operations Management, Asset Management, CMDB, and governance frameworks.

You will be the go-to technical authority for platform architecture, automation, and operational excellence.

• Lead the design and development of Service Now applications, workflows, integrations, and platform enhancements that align with enterprise standards and business requirements
• Design, configure, and maintain Service Now modules including ITSM, ITOM, CMDB, Asset Management, Service Catalog, Knowledge Management, and related platform capabilities
• Develop and maintain integrations using Integration Hub, REST APIs, SOAP, MID Servers, Power Shell, and other supported technologies to ensure seamless connectivity across enterprise systems
• Lead governance initiatives, CSDM (Common Service Data Model) adoption, Service Mapping, data quality improvements, and platform health optimization efforts
• Develop and support automation solutions that enhance operational efficiency, eliminate manual processes, and elevate service delivery standards
• Conduct comprehensive code reviews, architecture reviews, and provide technical mentoring to engineers and developers to ensure adherence to development standards and industry best practices
• Monitor platform performance, troubleshoot complex technical issues, perform root cause analysis, and implement corrective and preventive actions
• Evaluate emerging Service Now capabilities and features, developing strategic recommendations that drive platform innovation and deliver measurable business value

• Extensive hands-on experience with Service Now modules: ITSM, ITOM, CMDB, Asset Management, Service Catalog, and Knowledge Management
• Proven proficiency in developing and managing integrations using Integration Hub, REST APIs, SOAP, MID Servers, Power Shell, and other integration technologies
• Strong understanding of Service Now governance frameworks, CSDM adoption, Service Mapping, and data quality management
• Demonstrated ability to design and implement automation solutions that improve operational efficiency and service delivery
• Experience leading code reviews, architecture reviews, and mentoring technical teams on development standards and best practices
• Advanced troubleshooting skills with the ability to perform root cause analysis and implement effective solutions for complex platform issues
• Knowledge of platform performance monitoring, optimization techniques, and platform health management
• Strategic thinking skills with the ability to evaluate emerging technologies and translate them into actionable business recommendations
• Strong communication and leadership abilities to collaborate effectively with cross-functional teams and stakeholders

• Opportunity to serve as a senior technical expert and thought leader on a critical enterprise platform
• Lead high-impact projects that drive digital transformation and operational excellence across the organization
• Work with cutting-edge Service Now technologies and stay at the forefront of platform innovation
• Shape platform strategy and influence the direction of enterprise-wide service management initiatives
• Mentor and develop engineering talent while building a culture of technical excellence
• Contribute to automation and process improvement initiatives that deliver measurable business value
• Collaborate with diverse teams across IT Service Management, IT Operations, and enterprise business units
• Continuous learning opportunities through exposure to emerging Service Now capabilities and industry best practices