Network Assurance Technician

WOW! is currently hiring a Network Assurance Technician to work on-site, 2nd shift (3pm
-11:30 pm, Sunday - Thursday) in our Columbus, OH data center!

The Network Assurance Center (NAC) Technician is responsible for maintaining the stability and performance of the WOW! network. This role operates as a key escalation point within the Network Operations Center to independently investigate and resolve complex network issues detected through enterprise monitoring systems or escalated from internal support teams. This role performs in-depth analysis, executes troubleshooting procedures, and coordinates resolution efforts as needed utilizing advanced network management tools and monitoring platforms.

Let us tell you about the perks!

Be part of a company whose core values include respect, integrity, spirit of service, and accountability!

Competitive Compensation- depending on experience

Annual merit increases – recruiter will share more!

Medical, dental, and vision insurance, and 401k with a company match

Paid time off, paid holidays, and tuition reimbursement.

Significant discounts on broadband packages for employees residing in our service areas.

What You'll be doing:

Include but are not limited to the following:

Monitor and assess network health across a complex infrastructure that includes RF, IP, and Optical technologies supporting Video, Voice, and High-Speed Data (HSD) services for residential and commercial customers.

Execute advanced troubleshooting procedures to isolate faults and determine the most effective path to service restoration across diverse platforms and technologies.

Manage and lead resolution of network-impacting events, ensuring timely communication, accurate documentation, and appropriate escalation per standard operating procedures.

Process and resolve NOC trouble tickets in a timely manner, maintaining high-quality ticket documentation and driving incidents through to resolution.

Contribute to knowledge management by updating existing process documentation and assisting in the development of new procedures that enhance operational efficiency.

Collaborate with cross-functional teams and provide clear handoffs between shifts to maintain continuity of operations.

Other duties as assigned

What YOU need is:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Minimum Required

Education and Experience

Shift: 2nd Shift Either Sun-Thurs or Tues-Sat, from 2pm-10:30pm CST

Note:

There will be a 2–4-week training period on other shifts to become familiar with the workload and type of work on other shifts.

Associate degree in Information Technology, Networking, Telecommunications, or related field; or equivalent combination of education and experience is preferred. High school diploma is required.
1-3 years of experience in a Network Operations Center or similar technical operations environment.

Prior Tier 1 or equivalent experience with demonstrated progression in technical troubleshooting and incident management responsibilities.

Certifications (Preferred):
CompTIA Network+, Cisco CCNA, ITIL Foundation.

Skills and Abilities

to be Successful in this Role Technical

Skills:

Strong understanding of IP, RF, and Optical networks; experience with L2/L3 protocols (e.g., TCP/IP, BGP, OSPF); familiarity with DOCSIS, CMTS, SNMP, and monitoring tools (e.g., Solar Winds, Netcool, Wireshark).Problem-Solving:
Proven ability to analyze system alerts, isolate root causes, and resolve complex issues independently during overnight hours.

Communication:
Clear…