Proactive Services Administrator

Corporate Headquarters
2323 Performance Way
Columbus, OH 43207, USA

• The Proactive Services Administrator is responsible for customer satisfaction and overall profitability within the department’s area of responsibility.
• Review and react to all incoming fluid samples and contact customers about abnormal results.
• After gathering data and customer approval, hand off diagnosis and repairs to the branch Service Manager for follow up.
• Notify the warranty team to get approval for HST final drive flush.
• Alert PSSRs when SMR and/or sample data are trending toward component replacement, using OEM life estimates. If no PSSR is assigned, alert the branch Service Manager.
• Create logins and roles for employees and customers on KOWA/HORIZON web portal.
• Manage customer profiles in KOWA/HORIZON web portal.
• Add newly sold machine components in KOWA/HORIZON web portal.
• Update machine components and fluid types.
• Create job codes in Intelli Dealer for use as standard job pricing and quoting, researching parts and labor history to determine accurate descriptions and complete parts lists.
• Create Service Agreements in Intelli Dealer for all units sold with a PM contract or agreement. Monitor and maintain service contracts throughout the term.
• Prepare as needed specific machine Iron Life PM sales quotations for use by both equipment and PSSR salesman
• Prepare as needed CARE PLUS Program quotations

• High School diploma or equivalent
• Minimum of two years of related experience in the equipment or oil industry
• Proficiency with computers and ability to effectively use CEC systems and processes
• Valid Driver’s License and a safe driving record
• Written and verbal communication skills, ability to demonstrate and state facts to all contact people.
• Knowledge of office equipment operation and PC skills

• Required to use computers and office machines
• Work environment is consistent with that of construction equipment yard and repair shop
• Safety training and PPE is required
• Occasional lifting up to 25 lbs.
• Must be able to sit and stand for long periods of time with frequent bending and stooping

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.