Information Technology Supervisor ; PN

Information Technology Supervisor 3

Job Description – PN  (2600058F)

Developmental Disabilities – Central Office

Caleb Skinner – caleb.skinnero.gov

United States of America – OHIO – Franklin County – Columbus

• Compensation: $48.93 per hour
• Schedule:
  
  Full‑time
• Union:
  Exempt from Union
• Primary Job Skill:
  Information Technology
• Technical
  
  Skills:
  
  Information Technology
• Professional
  
  Skills:
  
  Adaptability, Analyzation, Critical Thinking, Confidentiality, Continuous Improvement
• Primary Technology: IT Service Management Tools

Leads a multidisciplinary IT operations team responsible for Dev Ops deployments, tier‑one support, Service Now administration, and cybersecurity operations.

• Oversee day‑to‑day Dev Ops activities, including application deployment, environment management, release scheduling, and monitoring of production systems.
• Ensure timely and high‑quality tier‑one help desk support by managing ticket queues, service levels, escalation workflows, and customer service standards.
• Oversee the administration and optimization of the Service Now platform, including workflow management, incident and request processes, change management coordination, and system upgrades.
• Oversee staff responsible for cybersecurity operational tasks such as vulnerability remediation, identity and access management reviews, endpoint security monitoring, and compliance activities.
• Develop and enforce operational policies, standard operating procedures, and deployment best practices that enhance reliability, security, and service quality.
• Monitor team performance, service metrics, and system health; prepare reports and recommend improvements.
• Collaborate with development, infrastructure, security teams, and business stakeholders to ensure smooth deployments, incident response, change control, and continuous improvement.
• Manage staffing, workload prioritization, professional development, and performance evaluations for team members.
• Drive a culture of operational excellence, proactive risk management, and strong customer service across all supported functions.
• Attend training classes and seminars, read literature to keep abreast of emerging trends and technologies, and maintain policies related to job responsibilities.

• 7½ years (90 months) experience commensurate with job duties, knowledge, and skills as outlined in the position description, plus 12 months experience in project management functions.
• OR completed undergraduate core coursework in computer science or any major that included: advanced‑level programming language, logic‑based mathematics, database concepts, computer systems analysis & design, and basic data processing concepts; plus 5½ years (66 months) additional experience and 12 months experience in project management functions.
• OR equivalent of the minimum class qualifications for employment noted above.

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems (e.g., OPERS, STRS, SERS, HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation)

Unusual working conditions: computer terminal operations for long periods; overtime may be required; travel may be required (including overnight stay); on‑call 24 hours per day, 7 days per week.

Hourly wage will be paid at step 1 unless otherwise specified by collective bargaining agreement or rules outlined in the ORC/OAC.

Final candidate will undergo a criminal background check.…