Support Engineer II - ERP

Description

Location:

Remote, USA

(Pacific Time Zone is Preferred)

At Frontline Education, our vision is clear: every school thriving, every community stronger. Our mission is to transform how schools work, so every educator and student succeeds.

As a Support Engineer II,you’llplayan important rolein helping school districts maximize the value of Frontline’s solutions through advanced technical support, complex data integrations, and client-focused problem solving.

You’llpartner closely with clients and internal teams to resolve sophisticated technical issues, improve system functionality, and deliver reliable, scalable solutions that support better outcomes for educators and administrators.

This role is ideal for someone who enjoys combining technicalexpertisewith collaboration, curiosity, and a strong commitment to customer success.

• Consult with clients to understand data integration needs, evaluate system capabilities, and design solutions aligned to client requirements and operational goals.
• Manage advanced technical escalations related to integrations between Frontline solutions and external systems.
• Configure and support complex customizations, including:
• Submission handlers
• Web services
• FTP server custom imports
• Single sign-on (SSO) configurations
• Reporting enhancements
• Support smaller-scale customizations, including workflow adjustments, approval configurations, and graphical updates.
• Create and modify customized reports to support client‑specific business needs.
• Use SQL Server to extract, analyze,