IT Engineer; Multi

Job Title: IT Engineer (Multi-Year Contract)
Location: Columbus, OH
Work Model: Hybrid — Tuesday through Thursday onsite, Monday and Friday remote
Rate: $55–$62/hour
Contract Duration: October 12, 2026 – October 11, 2027
Possibility of Extension: Yes, strong possibility of extension
Employment Type: W-2 Only
Work Authorization: U.S. Citizens Only | Green Card holders also eligible; no visa sponsorship available
Work Schedule: 8:00 AM – 5:00 PM, with 1-hour lunch

We are seeking an experienced IT Engineer to support enterprise monitoring and observability operations with a primary focus on Dynatrace
. This role will be responsible for the day-to-day administration, health, configuration, onboarding, optimization, and operational support of the Dynatrace platform across application, infrastructure, cloud, network, and IT service management environments.

The IT Engineer will partner closely with application teams, infrastructure, network, cloud, Service Now, and other technology groups to ensure monitoring coverage is reliable, alerts are actionable, telemetry is available when needed, and technical issues can be identified and routed quickly. The role will also support application onboarding, dashboard and KPI development, incident investigation, root cause analysis, Azure monitoring, automation, and continuous improvement of the broader observability ecosystem.

The ideal candidate has hands‑on Dynatrace and Application Performance Monitoring experience, strong troubleshooting skills, and an understanding of how metrics, logs, traces, events, topology, synthetics, and user experience data can be used together to improve system reliability and business outcomes.

• Perform daily health checks of the Dynatrace SaaS tenant, Active Gates, extensions, integrations, and related platform components.
• Administer Dynatrace user access, identity groups, management zone assignments, service identities, and API token ownership.
• Manage platform configuration including RBAC, tagging standards, dashboards, workflows, and environment settings.
• Monitor Dynatrace platform consumption and identify unexpected telemetry growth.
• Support cost attribution and recommend optimization opportunities while maintaining required monitoring coverage.
• Maintain operational standards, knowledge articles, runbooks, event management practices, and support documentation.
• Perform platform analytics, reporting, and operational reviews.
• Support platform upgrades, enhancements, and future capability adoption.
• Manage technical escalations with Dynatrace support when issues require vendor assistance.

• Support onboarding of new applications and services into Dynatrace.
• Partner with application teams to understand monitoring requirements and define appropriate acceptance criteria.
• Assist teams with instrumentation strategy, configuration, and monitoring design.
• Deploy and support One Agent, Active Gate, Synthetics, Smartscape, and Real User Monitoring (RUM).
• Verify monitoring coverage, alerting, integrations, and operational readiness before applications are accepted into steady‑state support.
• Confirm Service Now routing and alert configuration are functioning correctly before operational handoff.
• Help ensure monitoring standards are applied consistently across onboarded applications.

• Drive effective Application Performance Monitoring across enterprise applications and services.
• Review and improve alert quality by identifying duplicate, noisy, unactionable, incorrectly scoped, or incorrectly routed alerts.
• Perform anomaly detection and assist technology teams with root cause analysis.
• Use metrics, logs, traces, topology, events, and…