Business Consultant; Salesforce

Are you passionate about being part of a team at a Fortune 100 company with nearly $70 billion in annual sales that delivers extraordinary care to help individuals and businesses prepare for and protect their future? If so, then Nationwide Financial could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers and partners are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

The Retirement Solutions (RS) Sales Technology team is driving a bold vision: an intelligent, connected sales ecosystem where Retirement Solutions Distribution associates are empowered by real-time insights, automation, and AI-driven guidance. At the center of this transformation is Salesforce, integrated with advanced AI capabilities that anticipate needs, streamline engagement, and accelerate outcomes.

As a Business Consultant – Salesforce, you will serve as a bridge between business strategy and technical execution. This role requires both strong Salesforce expertise and a consultative mindset: you will design, configure, and optimize solutions while helping internal stakeholders clarify needs, evaluate options, and achieve measurable business outcomes. You will also support deadline-driven and recurring operational work that requires accuracy, process discipline, and dependable follow-through.

You will collaborate closely with stakeholders to translate business requirements into scalable Salesforce solutions that leverage reporting, dashboards, automation, Agentforce, and other AI capabilities. Success in this role depends on balancing technical depth with clear communication, sound project management, and proactive ownership of commitments.

• Configure and maintain Salesforce to support evolving Retirement Solutions business needs, including workflows, automation, and scalable configuration solutions.
• Build, maintain, and enhance Salesforce reports and dashboards that provide actionable insights, support decision-making, and present information in a clear, user-friendly way.
• Apply Salesforce AI and Agentforce capabilities to identify opportunities for intelligent automation, improve user experiences, and support responsible adoption of AI-driven solutions.
• Partner with internal stakeholders to gather requirements, ask effective discovery questions, explain technical concepts in business-friendly language, and recommend practical solutions.
• Manage deadline-driven work and projects by planning tasks, tracking dependencies, communicating status and risks, and staying ahead of commitments rather than waiting for deadlines to become urgent.
• Execute recurring operational activities such as data loads and other scheduled processes with accuracy, consistency, and adherence to documented procedures and controls.
• Document, follow, and improve operational processes so work is repeatable, transparent, and continuously more efficient.
• Act as a trusted advisor by providing recommendations on Salesforce best practices, reporting strategy, emerging capabilities, and opportunities to improve business outcomes.

• Salesforce Administrator experience is required with demonstrated comfort managing Salesforce configuration, workflows, automation, and ongoing platform support.
• Strong and proficient Salesforce reporting and dashboard skills including the ability to design, build, maintain, and improve reports and dashboards for varied stakeholder needs.
• Salesforce Agentforce Specialist certification is strongly preferred along with a strong background in Salesforce AI, Agentforce, intelligent automation, or comparable Salesforce AI capabilities.
• Consultative business perspective with the ability…