ServiceNow CMDB​/HAM​/SAM Solution Architect

Design integrated Configuration Management and IT Asset Management solutions connecting services, infrastructure, hardware, software, procurement, contracts, discovery, inventory, compliance, and financial optimization.

• CMDB and CSDM: establish CMDB architecture and governance
• Define CI classes, relationships, ownership, and lifecycle standards
• Design CSDM-aligned service models and define authoritative sources
• Configure Identification and Reconciliation rules; design CMDB health and certification controls
• Support Discovery and Service Mapping architecture; prevent duplicate and conflicting CI creation
• Hardware Asset Management: design hardware lifecycle processes
• Architect receiving, inventory, stockroom, deployment, transfer, repair, refresh, reclamation, and disposal
• Connect procurement, contracts, assets, users, locations, and configuration records
• Define model and asset governance; support physical inventory and audit processes
• Software Asset Management: design software entitlement and license-management processes
• Establish normalization and reconciliation; define compliance and optimization workflows
• Support publisher audits, true-up analysis, and license reclamation
• Integrate software discovery sources; connect SAM to contracts, procurement, CMDB, and financial processes

• 8+ years in IT operations, asset management, configuration management, or enterprise technology
• 5+ years of Service Now experience
• Deep CMDB knowledge
• Strong HAM and/or SAM experience
• Understanding of asset and CI lifecycle relationships
• Experience with Discovery and enterprise integrations

• CSDM
• Discovery
• Service Mapping
• Integration Hub ETL
• IRE
• CMDB Health
• HAM Pro
• SAM Pro
• SaaS License Management
• Procurement
• Contract Management
• Oracle or SAP integrations

• Service Now CSA
• CIS Discovery
• CIS Service Mapping
• CIS Hardware Asset Management
• CIS Software Asset Management
• CTA preferred