Business Analyst

Organization

Department of Children and Youth

Children&Youth N. High Complex 246 North High Street Columbus 43215

United States of America-OHIO-Franklin County-Columbus

Our mission is to promote positive, lifelong outcomes for Ohio youth through early intervention, quality education, and family support programs. At DCY, we offer our employees a rewarding work experience in public service helping Ohioans achieve a sustainable lifestyle that includes generous benefit options and a flexible work life balance making our agency a great place to work!

To learn more about DCY, please visit our website at Department of Children and Youth | Ohio.gov.

DCY’s core hours of operation are Mon-Fri from 8:00am to 5:00pm, however, daily start/end times may vary based on operational need across DCY divisions. Employees may begin as early as 7:00am & as late as 9:00am, based on supervisory approval. This position performs work on-site daily at DCY’s office space.

DCY is seeking a team-oriented professional to provide support for process automation projects such as OCLQS, TAP, OB, and OPR.

• Conduct business and systems analysis to support IT projects and process automation.
• Analyze current business processes, identify gaps, and recommend compliant, technology driven improvements.
• Elicit, document, and validate business and system requirements in collaboration with program, IT, and vendor stakeholders.
• Define project scope and produce detailed documentation such as BRDs, functional specifications, and related artifacts.
• Maintain working knowledge of agency systems and relevant programs/policies (e.g., OCLQS, TAP, OB, OPR).
• Serve as liaison between program areas, IT teams, external partners, and contractors to ensure clear communication and alignment of expectations.
• Develop process models, workflows, and diagrams to support system design and stakeholder understanding.
• Review system design documentation for alignment with business needs, regulatory requirements, and state/federal policies.
• Support system implementation, including stakeholder coordination, end user support, and transition activities.
• Provide operational and technical support to internal teams, agency partners, and contractors.
• Develop and execute test plans, test cases, and user scenarios to validate system functionality.
• Perform system validation and quality assurance by comparing outputs to requirements and expected results.
• Assist with data conversion, migration, and integration activities.
• Interpret federal and state statutes, rules, and policies to ensure compliance in system design and functionality.
• Troubleshoot system issues by identifying, documenting, and tracking defects through resolution.
• Deliver help desk and user support services, addressing system related inquiries and resolving issues promptly.

• Support user acceptance testing (UAT) and coordinate stakeholder sign off.
• Maintain and update system documentation, including job aids and user guides.
• Track project tasks and maintain project related documentation.
• Participate in backlog refinement, prioritization, and sprint planning.
• Analyze system data and metrics to support decision making and continuous improvement.

Unless required by legislation or union contract, starting salary will be step 1 of the salary range associated with this position. New hires advance to the next step in the range after 6 months and annually thereafter. Based on collective bargaining and legislative activity, there may be cost of living increases awarded annually. Additional longevity supplements begin after 5 years. The current wage progression for this position is in the table below.