Infrastructure Specialist

Job Description - Infrastructure Specialist 2 (2600074X)

Infrastructure Specialist 2 ( 2600074X )

Department of Children and Youth

Sep 30, 2026, 3:59:00 AM

Children&Youth N. High Complex 246 North High Street Columbus 43215

United States of America-OHIO-Franklin County-Columbus

Compensation : $38.01 per hour

Full-time

Work Hours : 8:00 AM - 5:00 PM

Union : OCSEA

Information Technology

Technical Skills :
Information Technology

Professional Skills :
Adaptability, Building Consensus

Ohio Department of Children and Youth 57 subscribers

Our mission is to promote positive, lifelong outcomes for Ohio youth through early intervention, quality education, and family support programs.

At DCY, we offer our employees a rewarding work experience in public service helping Ohioans achieve a sustainable lifestyle that includes generous benefit options and a flexible work life balance making our agency a great place to work!
To learn more about DCY, please visit our website at
Department of Children and Youth | Ohio.gov.

DCY’s core hours of operation are Mon-Fri from 8:00am to 5:00pm, however, daily start/end times may vary based on operational need across DCY divisions.

Employees may begin as early as 7:00am & as late as 9:00am, based on supervisory approval. This position performs work on-site daily at DCY’s office space.

As an Infrastructure Specialist 2, you will play a key role in supporting and maintaining the technology environment for the Ohio Department of Children and Youth (DCY). This position operates across multiple technology domains, requires strong problem solving skills, and involves both independent work and collaboration with peers and customers.

• Administer, troubleshoot, and support Exchange and O365 services, including mail flow, mailbox configuration, distribution groups, permissions.
• Install, configure, monitor, maintain, upgrade, and administer multiple technology platforms and systems.
• Process and administer DCY - MECM software packages and requests, ensuring timely delivery and proper configuration.
• Diagnose, analyze, and resolve technical issues across assigned technology domains; provide support directly to customers.
• Create, organize, and maintain technical documentation that supports ongoing operations and knowledge sharing.
• Review and monitor enterprise security systems; respond to alerts and alarms according to agency policies (including anti virus and spam systems).
• Interface across various hardware and software platforms to ensure compatibility, performance, and reliability.
• Provide informal mentorship to peers or lower level staff through conversation, observation, or clear technical documentation.
• Demonstrate a full understanding of duties, knowledge, skills, and abilities required at lower levels, applying them as needed at higher technical complexity.

• You may be placed on call 24/7, depending on operational needs.
• You may be required to carry and respond to an agency cellular phone.
• Travel may be required. You must provide your own transportation or have a valid driver’s license to operate a state vehicle.
• The work involves balancing project responsibilities, daily operational tasks, and unexpected urgent issues that may arise.
• You’ll interact with both technical and non technical staff, requiring clear communication and patience.
• This role offers opportunities to grow your technical skill set across multiple domains and contribute to secure, reliable statewide services.

• Strong knowledge of O365 and Exchange administration
• Experience with Microsoft Identity Manager (MIM) or similar identity lifecycle management…