Human-Centered Design Specialist IV - Technical Design

Human-Centered Design Specialist IV
- Technical Design

LMI is seeking an experienced Human-Centered Design (HCD) Specialist IV
- Technical Design to support the U.S. Department of Veterans Affairs (VA) portfolio. This role will apply human-centered design methods to the design and modernization of technical products, platforms, workflows, dashboards, and digital experiences supporting VA stakeholders and end users.

The successful candidate will combine strong HCD expertise with technical fluency, enabling them to understand business and user needs, work effectively with technical teams, and translate research findings into designs that can be implemented within enterprise technology environments. This individual will lead design efforts for solutions such as Microsoft Power Platform applications and dashboards, SharePoint experiences, data visualization products, workflow tools, and other digital solutions.

This is a design-focused role rather than a software development position. The HCD Specialist will develop the user experience, information architecture, workflows, wireframes, prototypes, and design specifications and partner closely with developers and technical teams for implementation.

As a Level IV individual contributor, this position is expected to independently lead complex HCD work streams, solve ambiguous design challenges, develop advanced design solutions, and deliver high-quality work with limited oversight. The individual will also collaborate with LMI's broader HCD community of practice to promote consistent methods, standards, and lessons learned.

LMI is a new breed of digital solutions provider dedicated to accelerating government impact with innovation and speed. Investing in technology and prototypes ahead of need, LMI brings commercial-grade platforms and mission-ready AI to federal agencies at commercial speed.

Leveraging our mission-ready technology and solutions, proven expertise in federal deployment, and strategic relationships, we enhance outcomes for the government, efficiently and effectively. With a focus on agility and collaboration, LMI serves the defense, space, healthcare, and energy sectors-helping agencies navigate complexity and outpace change. Headquartered in Tysons, Virginia, LMI is committed to delivering impactful results that strengthen missions and drive lasting value.

• Lead end-to-end HCD activities for new technical solutions, major enhancements, and redesign efforts.
• Translate stakeholder and user needs into intuitive, usable, accessible, and technically feasible digital experiences.
• Design experiences for solutions that may include Microsoft Power Platform applications and dashboards, SharePoint sites and solutions, analytics products, workflow tools, and other enterprise digital platforms.
• Develop information architectures, navigation structures, user flows, task flows, process flows, and interaction models.
• Create low-, medium-, and high-fidelity wireframes, mockups, clickable prototypes, and design concepts.
• Develop clear design specifications and developer handoff materials that enable technical teams to implement approved designs.
• Partner with developers, solution architects, analysts, product owners, and technical leads to understand platform capabilities and constraints and ensure designs are feasible for implementation.
• Review implemented solutions against approved designs and user experience requirements and recommend refinements when appropriate.

• Plan and conduct stakeholder interviews, user interviews, discovery sessions, contextual inquiry, workshops, usability testing, and other qualitative research activities.
• Identify user needs, pain points, goals, workflows, constraints, and opportunities through structured HCD research.
• Synthesize qualitative findings into themes, insights, design principles, user needs, and actionable recommendations.
• Develop personas, journey maps, experience maps, service blueprints, workflows, and other HCD artifacts as appropriate.
• Validate design concepts through stakeholder feedback, prototype testing, and usability testing.
• Iterate designs based on research findings, technical considerations, accessibility requirements, and user feedback.

• Contribute to and, when assigned, lead development of Magnify Reports, the formal HCD deliverable produced for each SBIR contract.
• Translate research and design activities into clear documentation of…