Claims Specialist , Commercial Casualty; NWAg

Overview

If you’re passionate about helping people protect what matters most to them at a Fortune 100 company with nearly $70 billion in annual sales, Nationwide’s Property and Casualty team could be the place for you. At Nationwide®, “on your side” goes beyond just words. Our customers and partners are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

As this is an entry level position in Specialty Commercial Casualty, associates must be located within 35 miles of the main offices (Des Moines, IA; Columbus, OH; or Scottsdale, AZ) and be willing to work in a hybrid format a minimum of 2 days per week.

This position will handle General Liability Property Damage (GLPD) claims under the Farm Liability, Commercial Auto and General Liability policies for commercial agribusiness and farm customers of NWAg. This position will not typically handle bodily injury claims.

Claim this position will encounter include property damage only scenarios for 3rd party claimants. Claim examples include: MVAs involving mobile equipment, premises liability involving PD, fuel contamination, minor pollution spills from vehicles, dairy contamination, injury to animals in our Insured s care, custody or control, and escaped livestock causing PD.

Do you have a strong desire to resolve insurance claims by providing prompt, courteous and fair service to customers? Are you a skilled investigator, negotiator and communicator? If you thrive in an environment where you can problem-solve claims resolution, while following processes that provide fair resolution, customer satisfaction and cost management, then we want to hear from you!

As a Claims Specialist, you’ll investigate commercial bodily injury claims of low severity and complexity. We’ll count on you to promote and provide exemplary customer service. This may be accomplished through telephone or in person claims handling. You’ll be responsible for handling claims according to prescribed authorizations.

• Responsible for managing assigned claims with moderate direction and oversight. Makes decisions, within delegated authority, as outlined in company policies and procedures. Adheres to high standards of professional conduct consistent with the delivery of superior service.
• Determines proper policy coverages and applies best claims practices to conclude, investigate, evaluate and negotiate assigned material/physical damage claims cases according to company guidelines.
• Opens, closes and adjusts reserves in alignment with company practices designed to ensure reserve adequacy. Recommends special reserves per company guidelines. Complies with file conferencing notification and authority procedures.
• Maintains and develops current knowledge of: assigned insurance lines; court decisions which may impact the claims function; current guidelines in the claims function; and policy changes and modifications. This may require attendance at various seminars or training session
• Submits severe incident reports, reinsurance reports and other information to claims management as needed.
• Partners with Special Investigative Unit (SIU) and Subrogation to identify fraud and subrogation opportunities.
• Assists or prepares files for lawsuit, trial, or subrogation.
• Initiates and conducts follow-up communications using claims systems and related business systems.
• Delivers a positive customer service experience to all internal, external, current and prospective Nationwide customers.

May perform other responsibilities as assigned.

Reports to Commercial Claims Manager. Direct and indirect reports not typically assigned.

Education: Undergraduate studies in business administration or related field preferred or relevant experience.

License/Certification/Designation: State licensing where required. Successful completion of required/applicable claims certification training/classes.

Experience: One to three years of related experience in casualty claims or equivalent. Prefer exposure to commercial claims.

Knowledge, Abilities and

Skills:

Knowledge…