Insurance Complaint Analyst

Job Description – Insurance Complaint Analyst 2 )

Insurance

Ongoing

Ohio Department of Insurance, 50 West Town Street Suite 300, Columbus, 43215

United States of America – OHIO – Franklin County – Columbus

27.92

Full‑time – 8:00 am to 5:00 pm, Monday–Friday

OCSEA

Insurance

Claims Examination, Customer Service, Insurance

Analysation, Attention to Detail, Time Management, Verbal Communication, Written Communication

The Ohio Department of Insurance (ODI) was established in 1872 as an agency charged with overseeing insurance regulations, enforcing statutes mandating consumer protections, educating consumers, and fostering the stability of insurance markets in Ohio. Today, the mission of the ODI is to provide consumer protection through education and fair but vigilant regulation while promoting a stable and competitive environment for insurers.

The mission of the Consumer Services Division is to educate consumers on insurance products, facilitate communication between consumers and insurance companies, assist in the resolution of consumers’ insurance problems and assure compliance with Ohio insurance regulations.

The Ohio Department of Insurance’s Consumer Services Division is seeking a professional, detailed and research‑oriented candidate to fill an Insurance Complaint Analyst 2 position.

• Assist consumers via telephone with insurance related questions and provide appropriate responses.
• Review, analyze, establish facts and draw valid conclusions regarding complaints related to all lines of insurance.
• Demonstrate research and analysis of the facts according to policy terms and applicable regulations through written and verbal responses.
• Make appropriate referrals to other divisions.
• Maintain records of investigation.
• Identify possible violations of insurance laws.
• Communicate complaint analysis and findings verbally and in writing in a professional manner.

• 48 months experience in insurance field (e.g., regulatory or industry) working with insureds or insurance contracts pertinent to assigned line of business (health; life annuities; personal lines; managed care; commercial lines); 6 months experience or training in operation of personal computer or mainframe computer; 2 courses in basic mathematics.
• Or 36 months experience in insurance field (e.g., regulatory or industry) working with insureds or insurance contracts pertinent to assigned line of business (health; life; annuities; personal lines; managed care; commercial lines); 6 months experience or training in operation of personal computer or mainframe computer; 2 courses in basic mathematics.
• Or completion of undergraduate core program in insurance or business; 24 months experience in insurance field (e.g., regulatory or industry) working with insureds or insurance contracts pertinent to assigned line of business (health; life; annuities; personal lines; managed care; commercial lines); 6 months experience or training in operation of personal computer or mainframe computer; 2 courses in basic mathematics.
• Or 24 months experience as Insurance Complaint Analyst 1, 67231.
• Or equivalent of minimum class qualifications for employment noted above.

Insurance

When completing the different sections of this application, be sure to clearly describe how you meet the minimum qualifications outlined in this job posting. We cannot give you credit for your work experience and education & certifications if you do not provide that information in your online application. Information in attached resumes or cover letters must be entered into your application in the appropriate work experience or education & certification sections to be considered.

ODI does not discriminate on the basis of disability in its hiring or employment practices and complies with the ADA employment regulations. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or…