Property Field Claims Adjuster

Responsibilities

• Investigate the origin and cause of homeowner property claims by contacting insureds, claimants, agents, attorneys, contractors, experts, special investigation units, other adjusters, public personnel, and other parties
• Identify complex issues and seek assistance as needed
• Handle claims on a good faith basis
• Handle first-party and third-party claims under multiple policy types and endorsements
• Conduct on-site inspections, evaluate damages, and negotiate claims with insureds, claimants, attorneys, and public adjusters
• Respond to customer inquiries, make appropriate decisions, and close files as needed
• Interpret policies, leases, by-laws, declarations, articles, and contract coverages and apply them to assigned losses
• Provide parties with the claim process and status, answer questions, or redirect inquiries to other areas
• Complete other assignments, job duties, or projects based on skills, achievements, or experience
• Report to the Property Claim Manager

• Must be located within the North and East Columbus, Ohio metro area
• Demonstrated experience providing customer-driven solutions, support, or service
• Demonstrated experience handling first-party and third-party, multi-line claims across operating territories, or equivalent experience
• Demonstrated experience handling moderately complex claims, or equivalent experience
• Solid knowledge and understanding of policies and endorsements related to casualty coverages, or equivalent knowledge
• Solid knowledge and understanding of each phase of the claim handling process, or equivalent knowledge
• Experience with Xactimate preferred
• Valid driver's license required
• Acceptable driving record required
• Must obtain state-specific property casualty claims licensing as required
• Ability to travel up to 50%
• Ability to perform catastrophe duty up to 75% as applicable
• Ability to conduct on-site inspections and work outdoors in varied temperatures, precipitation, wind, noise, hazardous conditions, poor ventilation, and confined spaces
• Ability to ascend and descend ladders, stairs, scaffolding, ramps, poles, and similar structures
• Ability to move into different positions in various environments
• Ability to adjust or move objects up to 50 pounds in all directions
• Offer contingent on applicable background checks
• Offer contingent on signing a non-disclosure agreement for proprietary information, trade secrets, and inventions
• Sponsorship will not be considered unless specified in the posting

Demonstrates expertise in handling first-party and third-party property claims, with a solid understanding of casualty coverages and the claim handling process. Proficient in conducting on-site inspections and providing customer-driven solutions while adhering to state-specific licensing requirements.

• First-Party And Third-Party Claims Handling
• Xactimate Proficiency
• Casualty Coverage Knowledge
• On-Site Inspections
• Customer-Driven Solutions

• Claims Investigation
• Policy Interpretation
• Damage Evaluation
• Negotiation Skills
• Multi-Line Claims Handling
• Complex Claims Management
• Claims Process Knowledge
• Physical Capability To Move Objects
• Catastrophe Duty Readiness
• Travel Flexibility

• Customer Service
• Problem Solving
• Communication Skills
• Decision Making
• Team Collaboration

• State-Specific Property Casualty Claims License
• Valid Driver's License

• Homeowner Property Claims
• Claims Adjusting
• Insurance Industry
• Endorsements
• Claims Management
• Public Adjusters
• Contract Coverages
• Insureds
• Claimants
• Adjusters