Insurance Complaint Analyst
Listed on 2026-09-12
-
Insurance
Insurance Sales, Insurance Agent & Advisor, Insurance Analyst
Job Description
Job Description - Insurance Complaint Analyst 1 (260006DQ)
Insurance Complaint Analyst 1 (260006DQ)
OrganizationInsurance
Unposting DateOngoing
Agency Contact Name and Information :
Kim Lowry
50 W Town St 50 West Town Street Suite 300 Columbus 43215
Primary LocationUnited States of America-OHIO-Franklin County-Columbus
Compensation : 26.54
ScheduleFull-time
Union : OCSEA
Primary Job SkillInsurance
Technical Skills :
Customer Service, Insurance
Professional Skills :
Analyzation, Attention to Detail, Time Management, Verbal Communication, Written Communication
About Us:
The Ohio Department of Insurance (ODI) was established in 1872 as an agency charged with overseeing insurance regulations, enforcing statutes mandating consumer protections, educating consumers, and fostering the stability of insurance markets in Ohio.
Today, the mission of the Ohio Department of Insurance is to provide consumer protection through education and fair but vigilant regulation while promoting a stable and competitive environment for insurers.
Please visit our website Department of Insurance and also find us on Linked In .
Job DescriptionCSD is seeking a professional, detailed and research oriented candidate to fill an Insurance Complaint Analyst 1 position to assist the consumers of Ohio in understanding their insurance benefits and resolving their insurance issues. The ideal candidate will have excellent communication, problem solving, and organizational skills, a high level of emotional intelligence, and the ability to be adaptable.
What You'll Do- Assist consumers via telephone with insurance related questions and provide appropriate response.
- Review, analyze, establish facts and draw valid conclusions regarding complaints related to all lines of insurance.
- Demonstrate research and analysis of the facts according to policy terms and applicable regulations through written and verbal responses.
- Make appropriate referrals to other divisions.
- Maintain records of investigation.
- Identify possible violations of insurance laws.
- Communicate complaint analysis and findings verbally and in writing in a professional manner.
At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website ! Our benefits package includes:
- Medical Coverage
- Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
- Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
- Childbirth, Adoption, and Foster Care leave
- Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
- Public Retirement Systems ( such as OPERS, STRS, SERS, and HPRS ) &Optional Deferred Compensation ( Ohio Deferred Compensation )
* Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.
Qualifications24 mos. exp. in insurance field (i.e., regulatory or industry) working with insureds or insurance contracts (e.g., health, life, annuities, personal lines, commercial lines, federal health care programs); 6 mos. exp. or 6 mos. trg. in operation of personal computer; 2 courses in basic mathematics (i.e., addition, subtraction, multiplication, division).
-Or 2 courses in insurance & 2 course in basic mathematics (i.e., addition, subtraction, multiplication, division); 18 mos. exp. in insurance field (i.e., regulatory or industry) working with insureds or insurance contracts (e.g., health, life, annuities, personal lines, commercial lines); 6 mos. exp. or 6 mos. trg. in operation of personal computer.
-Or completion of undergraduate core program in insurance or business; 6 mos. exp. or 6 mos. trg. in operation of personal computer & 2 courses in basic mathematics (i.e., addition, subtraction, multiplication, division).
Job
Skills:
Insurance
Applicants must be currently authorized to work in the United States on a full-time basis.
Reasonable Accommodation: ODI does not discriminate on the basis of disability in its hiring or employment practices and complies with the ADA employment regulations. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact the agency…
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