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Faculty Support Lead: Expert Customer Care & Escalations
Job in
Columbus, Franklin County, Ohio, 43224, USA
Listed on 2026-06-13
Listing for:
Pearson
Full Time
position Listed on 2026-06-13
Job specializations:
-
Language/Bilingual
Technical Support
Job Description & How to Apply Below
Pearson is seeking a dedicated individual in Columbus, Ohio, to support faculty with educational technology and courseware. This full-time role involves coaching support agents, managing course builds, and ensuring exceptional service. Candidates should possess strong communication skills and a bachelor's degree.
The role requires the ability to work from 11am to 8pm ET, with occasional weekend shifts during peak times. A salary range of $57,000 to $67,000 is offered, along with participation in an annual incentive program and comprehensive benefits.
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