Field Specialist , Advanced CIP

Position: Field Specialist I, Advanced CIP
** Field Specialist I, Advanced CIP*
* ** POSITION PROFILE*
* This position requires advanced level technology skills to work independently to provide strategic analysis and consultative support to service, maintain, repair and develop solutions for a wide variety of company products and services. Also includes new business and other various support and solution functions as developed or assigned.

** JOB DUTIES AND RESPONSIBILITIES*
* ** Technical*
* + Performs advanced solutions skill services configuring, installing, troubleshooting, networking, maintaining, and training as assigned in their area of responsibility expertise on a wide variety of products and services.

+ Fulfills the role of consultant/strategic professional; displays the ability to solve high end product and repetitive problems/issues.

+ Required to lead others in technical or other problem sharing efforts; understands and instructs on processes and demonstrates leadership in handling complex situations.

+ Proactively seeks volume building opportunities that result in increased utilization of Ricoh equipment, supplies and services.

+ Assembles/adjusts/maintains/shares expertise on products according to specs, and/or relevant documentation/instruction. Performs the same for equipment operations.

** Customer Services*
* + Understands and promotes Ricoh's support functions and offerings, anticipates and manages customer needs across area levels.

+ Responsible for managing own time and schedule and assists others in support of multiple solutions time/schedule.

+ Maintains and leads productive, professional relationships with all customers and Ricoh personnel and contributes to the overall success of the team.

** Manage Workload*
* + Effectively executes all required workload management and call handling procedures, using current field call management requirements.

+ Performs a full range of services including customer training, equipment and work flow observation, and solution presentation for improved methods.

** Administrative*
* + Maintains a full workload, meeting appropriate response times, repair times, quality objectives and cost control metrics.

+ Complies with all company policies and completes administrative tasks in an accurate and timely manner. Assists others in their application.

+ Performs administrative duties as assigned including maintaining required logs, processes and reports.

+ Completes all required administrative tasks in an accurate and timely manner.

+ Accounts for all time and activity by recording information through the proper tracking system.

+ Responsible for maintaining a "car stock" and/or customer on-site inventory as assigned/necessary.

** Results*
* + Achieves expected productivity levels associated with assigned workload and level of experience.

+ Actively participates in Ricoh Extra Value program opportunities as defined, (CS212, etc) and bills accordingly.

+ Performs other duties as assigned.

** QUALIFICATIONS (Education, Experience and Certifications)*
* + Requires a valid state driver's license and minimum level of auto insurance coverage per Ricoh policy for positions entailing extensive use of personal car while on company business.

+ Requires high school diploma. Completed classes and experience involving computers, electronics, mechanics, basic network and basic connectivity and printing software application is desired.

+ Meets the requirements listed in the Technology Services Training Role Inventory and Certification Program for the assigned role as defined by the manager.

+ Follow this link for the certification requirement document:

** KNOWLEDGE,

SKILLS AND ABILITIES

*
* + Goal orientated, self-motivated and committed to ongoing self-development and the development of others.

+ Effectively handles information of a highly confidential nature.

+ Possesses advanced multi-tasking and prioritizing skills.

+ Identifies problems, opportunities and develops solutions.

+ Possesses required organizational, interpersonal, and verbal communication skills.

+ Adept at avoiding and resolving conflict effectively. Displays a high level of professionalism in the most difficult circumstances; demonstrates the ability to overcome…