Forward Deployed Engineer

Locations:
San Francisco (Hybrid), New York (Hybrid), Columbus (Hybrid), or Remote (US)

The Forward Deployed Engineer is a perfect role for someone who is technical enough to sit in a customer's codebase and docs, curious enough to become the deepest product expert in the room, and wants to own the customer relationship at a fast-moving startup. You'll be on calls with enterprise engineering and docs teams every week, you'll own a book of accounts end to end, and you'll be the person who figures out how to make Read Me work for whatever they're trying to do, not the person who files the ticket and waits.

At Read Me the Sales team finds companies that we can solve problems for, and you take over from there. Your role is to oversee a swift and effective implementation, partner with the customer to have a successful first year, identify opportunities for growth and optimization, and make sure the right resources get tapped in to support whatever the customer needs to be successful with Read Me.

You'll solve most technical questions yourself, and know when and how to pull in Engineering or Solutions Architects for the rest.

We’re a small team of humans (and one owl) working together to do big things, and that’s where you come in. In this role you’ll have a transformational impact on Read Me across both the trajectory of the business and our thriving culture.

Read Me helps more than 5,000 leading startups and tech companies build beautiful, personalized, and interactive developer hubs. If you’ve ever visited the developer docs for Amazon, Samsara, or Nvidia, you’ve used Read Me!

We love what we do because it’s so much more than just documentation. We’re providing tools for teams to build a better developer experience and make their products and APIs easier to use. We’ve got great support from our investors at Accel who led our Series A, and our interview process reflects the open, caring, and whimsical culture we want to maintain as we scale.

• Own a book of enterprise accounts end to end. Onboarding, adoption, renewal assistance, and expansion. Be the primary technical and strategic contact for each.

• Be on customer calls regularly, including: implementation kickoffs, working sessions, QBRs, and escalations. This is a customer-facing role, not a ticket-queue role.

• Act as the product SME for your accounts. Know Read Me deeply enough to answer product questions in real time, and debug alongside customers when something isn't working.

• Get hands-on with the technical implementation. Review OAS files, help wire up CI/CD syncing via the Read Me CLI or API, troubleshoot custom JS/CSS and auth setups, and prototype solutions before handing off to Engineering.

• Build AI into how you work. Use AI tools to draft implementation plans, analyze account health across your book, triage and summarize customer requests, prototype scripts, and automate the repetitive parts of the job so you spend more time solving real problems.

• Identify expansion and growth opportunities across your book and partner with Sales to close them.

• Advocate for customers internally, surface health risks early, and feed structured product and bug feedback to Product and Engineering.

• Passionate about working with others; you’d be collaborating with lots of new customers, and our Sales, Product, Support and Enterprise Engineering teams!

• An outstanding communicator, very organized, and able to manage multiple projects at once.

• Technical enough to read an OpenAPI spec, poke at a customer's HTML/CSS/JS, understand SSO and auth flows, and use Git and a CLI comfortably. You don't need to be a software engineer, but you should be able to hold your own with one.

• Someone who uses AI as a working…