Supply Chain Coordinator

Position Summary

We are seeking a detail-oriented and client-focused Supply Chain Coordinator to serve as the dedicated supply chain contact for one to two assigned clients at their Gifthealth site. This is an entry- to mid-level role designed for someone who is ready to take direct ownership of a client’s supply chain operations, working closely with the Supply Chain Manager and the broader operations team to ensure each client’s program runs smoothly, accurately, and without disruption.

The Supply Chain Coordinator will manage daily supply chain activity for their clients, support onboarding and setup, monitor for risk, and maintain clear and proactive communication with both the client and internal teams. This role sits within a team structure where the Supply Chain Supervisor owns site-wide accountability, giving the Coordinator focused depth on a smaller client portfolio and a clear path to grow into broader responsibilities over time.

• Serve as the primary day-to-day supply chain point of contact for one to two assigned clients, developing a working knowledge of each client’s products, order patterns, and operational requirements.
• Monitor open orders, inventory levels, and inbound shipments for assigned clients daily, flagging any issues, delays, or discrepancies to the Supply Chain Manager and the client as appropriate.
• Maintain regular communication with assigned clients, providing timely and accurate updates on order status, supply availability, and any known risks to their supply chain.
• Coordinate with warehouse, receiving, procurement, and fulfillment teams to ensure client orders are picked, packed, and shipped accurately and on time, in accordance with client-specific requirements.
• Escalate supply chain issues that exceed the Coordinator’s scope or authority to the Supply Chain Manager or Supervisor promptly, with a clear summary of the situation and any steps already taken.

• Monitor supply chain health for assigned clients across inventory, procurement, and fulfillment, proactively identifying risks before they affect the client’s operations.
• Communicate supply chain risks and disruptions to clients clearly and promptly, including a description of the issue, current impact, and the steps being taken to resolve it, in alignment with the Supply Chain Manager.
• Track client-specific metrics including order accuracy, fill rates, and on-time delivery, surfacing trends or recurring issues to the Supply Chain Manager for review.
• Support the development and upkeep of client-specific contingency documentation to ensure operations can continue smoothly in the event of supply disruptions or procedural changes.

• Actively participate in the onboarding process for assigned clients, supporting the setup of regulatory requirements, storage conditions, handling protocols, and documentation standards ahead of the client’s first order.
• Assist with configuring client-specific packaging, labeling, and order workflows in coordination with operations, ensuring all processes are documented and tested before go-live.
• Support item and vendor setup in the ERP system for onboarding clients, including item master data, order parameters, and any client-specific compliance attributes such as lot tracking or temperature requirements.
• Participate in post-launch reviews following new client go-lives, identifying gaps or process adjustments needed to bring the client’s supply chain to steady-state performance, and communicating findings to the Supply Chain Manager.

• Use Acumatica to monitor and manage client order activity including open orders, receipts, inventory adjustments, and fulfillment transactions, ensuring records are accurate and up to date.
• Identify and report ERP data discrepancies related to client inventory or order records, coordinating with the ERP team or Supply Chain Manager to resolve them promptly.
• Maintain accurate and organized records of client communications, order documentation, and compliance requirements tied to each assigned client program.