Vendor Analyst

Vendor Performance & Relationship Management

Monitor the performance of facilities related vendors using SLAs, KPIs, compliance metrics, and customer satisfaction feedback from Safelite's field and supply chain organizations.

Track response times, completion rates, cost adherence, safety compliance, and service quality across Safelite's national footprint.

Support QBRs and structured performance reviews for facility services and construction contractors.

Assist in vendor issue resolutiondispatch delays, quality concerns, warranty questions, repeated service failures.

Provide rapid vendor support for urgent facility issues (emergency repairs, environmental events, storm impacts).

Analyze spend patterns, work order trends, variation in vendor pricing, and seasonality (e.g., snow removal, HVAC peak loads).

Create and maintain dashboards for Facilities and Real Estate leadership showing vendor performance, cost trends, and risk indicators.

Provide insights to support decisions on consolidating vendor networks, adjusting scopes, or improving service coverage.

Support contract lifecycle management for facility service agreements, maintenance programs, and construction contracts.

Track contract expirations, COIs, licensing, safety documentation, and compliance with Safelite policies.

Ensure work performed aligns with building codes, ADA requirements, OSHA safety expectations, and internal quality standards.

Assist in developing and maintaining standard scopes of work for recurring services (janitorial, landscaping, mechanical, fire/life safety inspections, etc.).

Assist in running RFIs, RFPs, and competitive bid events for regions or service categories (e.g., HVAC, GC services, janitorial).

Compare vendor proposals, validate pricing structures, and ensure alignment with Safelite brand and operational needs.

Support leadership during negotiations with data, vendor history, and risk analysis.

Facilitate onboarding of new facilities vendors through Service Channel, the Oracle Supplier Portal, or other Safelite vendor management and payment systems, including setup, qualification questionnaires, and credentialing.

Ensure vendors meet Safelite requirements before activation (insurance, licenses, safety documentation, IRS forms, etc.).

Verify compliance with Safelite procurement and payment processes (proper quoting, line-item clarity, invoicing accuracy).

Maintain accurate vendor master data for facilities and construction partners.