Forecasting & Capacity Planning Analyst; Warehouse

About Us

At Gifthealth, we're revolutionizing the way people experience healthcare by simplifying the process of managing prescriptions and health services. Our mission is to provide a seamless, personalized, and efficient healthcare experience for all our customers. We're a dynamic, innovative, and customer‑centric company dedicated to making a positive impact on people's lives.

We are seeking a Forecasting & Capacity Planning Analyst to develop, maintain, and continuously improve demand forecasting models and operational capacity plans across Gifthealth’s fulfillment and clinical operations. This position plays a key role in supporting the Operations, Supply Chain, and Clinical Services teams, ensuring alignment with organizational growth goals, service‑level commitments, operational excellence, and regulatory compliance standards.

• Develop and maintain statistical demand forecasting models using historical dispensing data, patient enrollment trends, seasonality, and external market signals to inform short-, mid-, and long‑range capacity plans.
• Translate forecast outputs into actionable staffing, inventory, and throughput recommendations for pharmacy operations, clinical support, and last‑mile logistics functions.
• Collaborate cross‑functionally with Operations, Clinical Services, Supply Chain, Finance, and Product teams to align forecasts with business objectives, new program launches, and patient volume growth.
• Monitor key performance indicators (KPIs) such as forecast accuracy (MAPE/WMAPE), fill rates, cycle times, and capacity utilization; identify variances and drive root‑cause analyses.
• Build and maintain capacity models that account for headcount, equipment, facility constraints, and vendor lead times to support scenario planning and contingency strategies.
• Support the Sales & Operations Planning (S&OP) process by preparing regular forecast reports and presenting insights to senior leadership.
• Partner with the Data & Analytics team to automate data pipelines, enhance reporting infrastructure, and evolve forecasting tooling.
• Identify systemic inefficiencies in current planning processes and champion continuous improvement initiatives aligned with lean operational principles.
• Maintain documentation of forecasting methodologies, assumptions, and model performance for audit readiness and knowledge transfer.
• Support ad hoc analyses and special projects related to network expansion, new therapeutic area launches, or technology implementations.

• Education:
  
  Bachelor’s degree in Supply Chain Management, Industrial Engineering, Operations Research, Statistics, Applied Mathematics, or a related quantitative field (Required);
  Master’s degree (MBA, MS) preferred.
• Licensure/Certification: APICS CPIM, CSCP, or equivalent supply chain/planning certification (Preferred).
• Experience:
  
  3+ years of experience in demand planning, capacity planning, supply chain analytics, or operations analysis, ideally within healthcare, specialty pharmacy, or a high‑growth direct‑to‑patient environment (Required).

• Proficiency in statistical forecasting methods, including exponential smoothing, ARIMA, regression‑based models, and machine learning approaches (Required)
• Advanced skills in data analysis tools including SQL, Python, or R for model development and data manipulation (Required)
• Experience with business intelligence and visualization platforms such as Tableau, Looker, or Power BI (Required)
• Working knowledge of ERP, WMS, or pharmacy management systems and their data structures (Required)
• Strong proficiency in Microsoft Excel for ad hoc analysis, scenario modeling, and stakeholder reporting (Required)
• Familiarity with S&OP methodologies and integrated business planning frameworks (Required)
• Proven ability to translate complex analytical outputs into clear, actionable insights for non‑technical stakeholders (Required)
• Excellent communication, presentation, and data‑driven decision‑making skills (Required)
• Strong cross‑functional collaboration skills; comfortable operating in a fast‑paced, matrixed organization (Required)
• Highly organized and detail‑oriented,…