Outbound Senior Logistics Manager

Position Summary

We are seeking an Outbound Senior Logistics Manager to own Outbound Logistics, everything that happens to a shipment from the moment an order leaves our facility until it's confirmed delivered, or comes back. This position plays a key role in supporting Pharmacy Supply Chain, reporting to the Senior Director, Pharmacy Supply Chain, ensuring alignment with organizational goals, operational excellence, and compliance standards.

This is a deliberately specialized, single-lane role, not a generalist logistics catch‑all:
Inbound Logistics remains part of Supply Chain's separate scope, and Internal Logistics sits with the Operations function. This role picks up the moment Operations completes filling an order and the package heads out the door, and requires someone who treats the UPS relationship as a strategic partnership, treats a return‑to‑sender spike as a data problem worth solving, and keeps compliant, temperature‑sensitive product moving without compromise.

We are seeking an Outbound Senior Logistics Manager to own Outbound Logistics, everything that happens to a shipment from the moment an order leaves our facility until it's confirmed delivered, or comes back. This position plays a key role in supporting Pharmacy Supply Chain, reporting to the Senior Director, Pharmacy Supply Chain, ensuring alignment with organizational goals, operational excellence, and compliance standards.

This is a deliberately specialized, single-lane role, not a generalist logistics catch‑all:
Inbound Logistics remains part of Supply Chain's separate scope, and Internal Logistics sits with the Operations function. This role picks up the moment Operations completes filling an order and the package heads out the door, and requires someone who treats the UPS relationship as a strategic partnership, treats a return‑to‑sender spike as a data problem worth solving, and keeps compliant, temperature‑sensitive product moving without compromise.

• This role owns:
  Outbound Logistics (everything from the moment an order leaves the facility until it's delivered or returned), the UPS relationship, carrier performance and RTS/returns root‑cause analysis, weather‑and environmental‑driven shipment decisions, compliant cold‑chain outbound packaging and documentation, and RFID tracking integration with UPS for outbound visibility.

• UPS Account Ownership: serve as Gifthealth's dedicated point of contact with UPS, building a relationship deep enough to accelerate service issues before they hit patients.
• Carrier Performance & Cost Management: own UPS service‑level scorecards, rate and surcharge review, claims resolution, and contract negotiation touchpoints.

• Returns & RTS Root‑Cause Analysis: investigate why product is coming back — undeliverable addresses, missed delivery windows, weather and storm disruption, forecast/demand mismatches — and build the reporting to explain it, not just react to it.
• Weather & Forecast‑Driven Planning: track storm systems and regional disruption patterns across the UPS network, and proactively adjust shipping cadence, packaging, or communication to reduce RTS volume before it happens.

• Cold‑chain and temperature‑sensitive handling: maintain hands‑on knowledge of packaging standards, validation protocols, and monitoring for outbound medications requiring controlled temperature ranges (2-8°C refrigerated, frozen, or ambient‑sensitive).
• Outbound regulatory awareness: maintain working familiarity with DEA controlled‑substance shipping rules and HIPAA requirements governing shipment documentation, plus understanding of URAC and/or ACHC standards as they apply to outbound distribution.
• Dispensing and shipping system fluency: work comfortably with pharmacy dispensing and shipping platforms (e.g., Best Rx, Power Line, or comparable systems) and adapt to Gifthealth's internal stack.

• Warehouse Logistics Support & RFID Tracking: own the recently installed RFID communication integration with UPS for enhanced…