Technician, Customer Facing

**** Discounted services:
**** We offer our customers some fantastic services, and we think you deserve to enjoy them in your home, too.
**** Total Rewards:
**** Let’s be honest, everyone wants to make a good salary. We offer attractive total rewards and a great culture to go along with it. We’ve got you and your family covered with one of the best packages in the business.

Other duties may be assigned.
**** Summary
* * Under limited supervision, perform cable television installations, disconnects and services changes for residential and business customers.

** Essential Duties and Responsibilities
** include the following.*
* **** Supervisory Responsibilities
**** This job has no supervisory responsibilities.

**** Competencies
* *** To perform the job successfully, an individual should demonstrate the following competencies:
Integrity
- Able to be tactful, maintain confidence, and foster an ethical work environment; prevents inappropriate behaviors by coworkers; gives proper credit to others; handles all situations.
Initiative
- Able to bring about great results from ordinary circumstances; prepares for problems or opportunities in advance; transforms leads or ideas into productive business outcomes; undertakes additional responsibilities and responds to situations as they arise without supervision.
Planning, prioritizing, and goal setting
- Able to prepare for emerging customers needs; manages multiple projects; determines project urgency; uses goals to guide actions and creates detailed action plans; organizes and schedules people and tasks to achieve maximum efficiency.
Communication
- Clearly conveys information through a variety of media (verbal, written, e-mail, v-mail, etc.) in a way that engages the audience and helps them understand and remember the message; listens well.
Self-Development and Continuous Learning
- Stays informed of current industry trends; actively identifies opportunities for learning; learns and applies new concepts to improve job performance; shares information with others on the job; takes responsibility for career development.
Customer Focus
- Able to demonstrate a high level of service delivery; does what is necessary to ensure customer satisfaction; addresses and resolves service failures; priorities customer needs; makes customers and their needs a primary focus of actions.
Attention to Detail
- Able to be alert in high intensity/high risk environments; follows detailed procedures and ensures accuracy in documentation and data; carefully monitors gauges, instruments, or processes; concentrates on routine work detail and organizes and maintains a system of records.

**** Qualifications
* *** To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
**** Education and/or Experience
**** High school diploma or general education degree (GED); or one to three months related experience and/or
** training; or equivalent combination of education and experience.

** Language Skills
**** Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

**** Mathematical Skills
**** Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

**** Reasoning Ability
**** Ability to apply common sense understanding to carry out simple one- or two-step instructions. Ability to deal with standardized situations with only occasional or no variables.

**** Certificates, Licenses, Registrations
*
* Required:

** Valid driver's license, satisfactory driving record within Company require standards.

Preferred: SCTE, NCTI, FOA or other relevant industry certifications.

**** Other

Skills and Abilities

**** Ability to…