FIELD Service Technician; Remote

Description

To provide field service (installation, repair, maintenance) as needed on GED product lines to international and domestic customers. Provide training expertise as required and as assigned.

• Install and commission new units and/or complex production lines at customer locations including:
• Set up of mechanical workings.
• Set up controls (electrical, electronic, PLC, and pneumatic).
• Perform technical after sales services at customer locations such as:
• Inspections, troubleshooting, and training.
• Recognize and recommend preventative and/or corrective maintenance.
• Installing upgrades and carrying out revisions.
• Maintain paperwork requirements such as timesheets, work orders and service reports; noting any follow-up or safety concerns needing to be addressed.
• Maintain customer relations, understand company service and equipment offerings, recognize customer needs and make recommendations to promote company revenue growth.
• Manage expenses.
• All other duties as assigned.

• Education
• Associate’s Degree in Mechanical or Electrical Technology, or 5+ years equivalent experience.

• Specialized Knowledge
• Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
• Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
• Knowledge of design techniques, tools, and principals involved in production of precision technical plans, blueprints, drawings, and models.

• Skills
• Watching gauges, dials, or other indicators to make sure a machine is working properly.
• Performing routine maintenance on equipment and determining when and what kind of maintenance is needed.
• Conducting tests and inspections of products, services, or processes to evaluate quality or performance.
• Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
• Consider the relative costs and benefits of potential actions to choose the most appropriate one.
• Repairing machines or systems using the needed tools.

• Abilities
• The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
• The ability to imagine how something will look after it is moved around or when its parts are moved or rearranged.
• The ability to listen to and understand information and ideas presented through spoken words and sentences.
• The ability to communicate information and ideas in speaking so others will understand.
• The ability to apply general rules to specific problems to produce answers that make sense.
• The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).

• Desired Characteristics
• Ability to be careful about detail and follow-thorough in completing work tasks.
• Ability to analyze information and using logic to address work-related issues and problems.
• Ability to be open to change (positive or negative) and to considerable variety in the workplace.
• Must be willing to take on responsibilities and challenges.

• Experience
• Minimum 2 years’ experience in controls, mechanics, and pneumatics desired.
• Experience with robotics would be preferred.
• Minimum 2 years’ experience in mechatronics and machinery maintenance desired.

• Up to 90% travel throughout US and Canada.
• Valid Drivers’ License required.
• Ability to obtain passport required.