Member Services Assistant Director

Are you passionate about helping out your community? Do you consider yourself a "people person" with plenty of customer service skills? If so, you may be the next great fit we are looking for at the Jewish Community Center! The JCC is currently hiring a Member Services Assistant Director - we are looking for someone to bring their experience with strategic thinking and enthusiasm for people to this wonderful opportunity - could that person be you?

This full time position offers an array of benefits including a free JCC fitness center membership, and the potential for health, dental and vision insurance, a 403b retirement plan, paid time off, paid holidays, and more!

Position Summary:

The Member Services Assistant Director assists guests, as well as new and existing members with equal priority, and ensures that recruitment, retention, customer service and customer satisfaction are of the highest quality. The Member Services Assistant Director generates excitement and interest in the JCC and in the community and focuses on procedures that acquire new members and retain existing members.

Duties and Responsibilities:

Retain current members through monthly membership appreciation events, excellent customer service, and creative programming. Serve as facilitator of Members' issues, concerns, questions and problems. Implement Membership recruitment and retention projects as assigned by Member Services Director. Help to prepare and organize special events, open houses, etc. to bring prospective clients to the JCC of Greater Columbus. Assist Member Services Director to meet targeted membership sales based on budget goals.

Supervise Member Services' staff as well as Front Desk Team as needed to ensure outstanding customer service throughout Member Services Department. Coordinate membership needs with Front Desk to ensure the highest level of customer service. Collaborate with staff from other JCC departments to coordinate projects and address membership issues as needed. As JCC Community Representative, coordinate and implement joint community programs.

Some evening and weekend availability is required. All other duties as assigned.

Minimum Qualifications:

Qualifications:

1. Knowledge and Education - Minimum Required or Preferred:
High School diploma required;
Associate's Degree and/or BA/BS in related field preferred.

2. Experience - Minimum Required or Preferred: 1 - 2+ years' experience, with at least one being supervisory, in a similar position; extensive knowledge of, and love for, Jewish customs and culture.

3. Special

Skills:

Strategic thinker, recruitment and retention strategies, collaborative, computer and internet proficient, experience with not-for-profit organizations, and motivational with ability to influence others.

Experience with customer relationship management software preferred.

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The JCC requires all employees to be vaccinated against COVID-19. Pay rate is commensurate with experience.

The Jewish Community Center is an EEO and at-will employer.