Senior Director, Global Resource Management

Senior Director, Global Resource Management

Join to apply for the Senior Director, Global Resource Management role at TELUS Digital

Welcome to TELUS Digital — where innovation drives impact at a global scale. As an award‑winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting‑edge technology, agile thinking, and a people‑first culture.

Our global team spans North America, South America, Central America, Europe, and APAC, offering end‑to‑end expertise across eight core service areas:
Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.

From mobile apps and websites to voice UI, chatbots, AI, customer service, and in‑store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are — backed by the secure infrastructure and scale of our multi‑billion‑dollar parent company.

Location:

Senior Director, Resource Management will have the option to work in a hybrid capacity based in our Columbus, OH office or our Charlottesville, VA office.

The Senior Director, Global Resource Management plays a critical leadership role within the Professional Services organization, driving the planning, allocation, and optimization of our global delivery workforce across all client engagements. Reporting to the Global SVP, Service Delivery & Operations, this leader serves as the connective tissue between Delivery, Commercial, Talent Acquisition, and Finance, ensuring that resource planning and new hire allocation align with client demand, revenue goals, and delivery capacity.

This role oversees a global team of Resource Managers and is accountable for ensuring optimal utilization, balanced workloads, and scalable processes that support growth, profitability, and exceptional client outcomes.

Global Resource Strategy & Leadership

• Lead the global Resource Management function, managing regional Resource Managers across all delivery hubs.
• Define and execute the global resource planning strategy that aligns talent supply with client demand and commercial forecasts.
• Partner closely with Delivery and Business Development leadership to plan staffing for new client projects, expansion deals, and renewals.
• Serve as the strategic bridge between Delivery, Talent Acquisition, and Finance to ensure hiring priorities align with projected project needs and billability targets.

Workforce Planning & Talent Alignment

• Forecast workforce needs based on sales pipeline, project backlog, and delivery roadmaps.
• Collaborate with Talent Acquisition to prioritize and sequence hiring by skillset, region, and project timeline.
• Partner with Commercial and Finance teams to ensure global staffing models support revenue, margin, and utilization targets.
• Manage bench capacity and global mobility planning, including internal transfers and upskilling.

Utilization, Billability & Profitability

• Own utilization and billability metrics globally, setting consistent definitions, targets, and accountability frameworks.
• Partner with Finance to connect utilization and staffing data to revenue forecasting, cost management, and margin performance.
• Create and maintain dashboards and reports that provide real‑time visibility into resourcing, project profitability, and hiring impact.
• Monitor and resolve resource bottlenecks, under utilization, and cross‑entity billing complexities tied to M&A structures.

Operational Governance & Systems

• Implement a standardized global resourcing process and governance framework across all regions and service lines.
• Maintain and enhance resourcing systems to ensure data integrity and reporting accuracy.
• Partner with Finance and Delivery Ops to manage multi‑entity billing and cost allocations resulting from mergers and acquisitions.
• Drive continuous improvement through automation, analytics, and workflow optimization.

Stakeholder Collaboration & Influence

• Partner with Commercial and Delivery…