Deputy Director, Quality Support Services

The primary purpose of the Deputy Director classification is to assist the director with defining departmental goals and objectives. Develop policies and procedures. Assist in the preparing department budget. Supervise assigned staff in one or more major department sections or divisions. Plan, direct, and administer the overall activities of Quality Support Services department. Provide direct supervision to assigned staff responsible for these operational areas.

Apply proper program policies agency-wide through a variety of quality assurance functions, including but not limited to case reviews, administrative hearings, compliance/monitoring reviews, and training. Oversee quality assurance policies and procedures designed to monitor and evaluate internal processes and effectiveness. Provide effective quality assurance feedback to agency managers on the correct implementation of program policies and procedures.

Ensure allegations of under-issuance and over payment of public assistance benefits are adequately and timely investigated and appropriate resolution of substantiated allegations. Oversee coordination of activities with the County Prosecutor’s office, law enforcement agencies, and other state and local agencies regarding potential fraud, erroneous payments, other misconduct related to public assistance benefits, evidentiary matters, and investigation techniques. Develop and maintain the agency Fraud Risk Management Plan.

Coordinate the pursuit of civil recovery of erroneous payments. Identify other avenues for increasing collection of erroneous payments.

Oversee the agency’s overall administrative hearing process; the design, development and coordination of compliance-related activities across agency departments; data management, analysis, and monitoring of agency wide compliance with federal and state regulations. Ensure responses to requests for information from state and federal auditors of agency program and lead development of continuous improvement/corrective action plans when required by state and federal oversight entities.

Evaluate requests for use of the agency’s rapid response team and, in coordination with executive staff, make decisions regarding the usage of the rapid response team.

Provide appropriate training to agency staff, temporary employees, community partners, and the general public, as needed. Oversee the coordination, development and implementation of training curriculum and professional development activities for agency staff; preparation and dissemination of training materials. Answer and clarify agency program policy questions to ensure appropriate compliance with program requirements. Maintain regular and predictable attendance.

These duties are illustrative only and you may perform some or all of these duties or other job-related duties as assigned.