Director of Operations; General Manager

About Puttshack:

Headquartered in Chicago, IL, Puttshack USA opened its first location in 2021 as an upscale, tech-infused mini golf experience that appeals to everyone. More than just indoor mini golf, Puttshack leans on its ground-breaking technology to elevate the game while also serving world-class food and full bar in a cool environment. The Puttshack experience is really all about having fun – and doing something fun – together.

At Puttshack, we take fun to the next level. We’re a fast-growing team of talented, hands-on go-getters who take pride in the work we do – and have a blast doing it. If you’re a mover and shaker who sets the bar high and loves the thrill of building something amazing, you’ll fit right in. We’re always on the lookout for the best people to join our growth journey.

We are creative thinkers and even better do-ers; so if you’re inspired by new ideas and love bringing them to life, then we have the perfect canvas for you!

Our Purpose is to bring everyone in to play. Puttshack has the power to bring together people of all generations– the experience is inclusive, accessible, and an all-around great time. We are always looking for ways to bring a sense of belonging to our associates and guests alike.

Reporting into the Regional Director of Operations, the Director of Operations will lead a team of associates and be responsible for overseeing the overall operations of their assigned Puttshack venue location. This role manages a multi-faceted, high volume, full-service bar & restaurant, and event space, with multiple tech-enabled miniature golf courses. As the most senior leader at the venue, you will be a Brand Ambassador and champion the Puttshack culture to ensure operational excellence and exceptional guest services at every step within the venue.

The Director of Operations will be accountable for team leadership and development, achieving business objectives across operations, financials, guest satisfaction, and venue performance that adheres to the company’s standards and values.

1. Operational Leadership:

• Manage day-to-day operations across all areas of the venue, including game & technology, food & beverage, and overall environment.
• Optimize operations within the venue to meet and exceed key metrics to enhance efficiency, profitability, and guest satisfaction.
• Uphold company policies, processes, procedures, and standards to adhere to compliance and business objectives.
• Manage all systems and reporting within the venue, including scheduling & timekeeping tools, cash handling, inventory, POS, reservation system, Puttshack technology, guest satisfaction, etc.
• Work with onsite game technicians and other cross-functional teams to trouble‑shoot technology within the courses or other areas of the venue.
• Manage and oversee the purchasing of products/inventory across all areas of the venue.
• Manage sales events team for all special events and group sales.

2. Financial Management:

• Manage budgets and forecasts, analyze financial reports, and implement effective strategies to control costs, maximize revenue and spend per visit, and achieve overall financial targets.
• Drive financial success by identifying cost savings opportunities, as well as sales/marketing strategies to increase revenue through enhanced service
  delivery, promotions, and special events.

3. Team Development and Management:

• Hire, train, and develop a large team of salaried and hourly associates.
• Maintain proper staffing levels and manage associate schedules.
• Partner with Talent Acquisition to identify, attract, and hire top talent across venues, with an emphasis on key Leadership roles such as Assistant DOs, Office Managers, Hospitality Managers, Sales Office, and Shift leads.
• Collaborate with Talent and Training teams to ensure a positive and effective onboarding and training program for all venue associates
• Foster a positive and inclusive work environment that promotes teamwork and associate engagement.
• Drive accountability and consistency by conducting regular performance evaluations and providing constructive coaching and feedback.
• Partner with Human Resources to…