Franchise Manager

We are a VentZ, a growing home services franchise seeking aFranchise Managerto oversee and support existing franchisees across multiple territories. This role is responsible forday-to-day operational management, ensuring marketing execution, managing job flow, and driving consistency and performance across the system.

This is ahands-on, execution-focused role— ideal for someone who understands home services, lead flow, and franchise operations.

• Act as the primary point of contact for franchisees
• Support franchise owners with daily operational needs
• Ensure adherence to franchise systems, processes, and brand standards
• Identify operational issues and proactively resolve them

• Oversee inbound and outbound marketing efforts (digital + local)
• Monitor lead quality, response time, and conversion rates
• Work with franchisees to optimize local marketing performance

• Manage and optimize job flow across territories
• Ensure leads are followed up promptly and scheduled efficiently
• Support franchisees with workload balancing and capacity planning
• Troubleshoot bottlenecks that impact revenue or customer satisfaction

• Track KPIs including leads, booked jobs, close rates, and revenue
• Provide regular performance updates to ownership
• Identify top-performing territories and replicate best practices

• Onboard and train new franchisees on systems and tools
• Coach franchisees on operational and marketing best practices
• Help franchisees grow revenue while maintaining service quality

• 5+ years experience inhome services,franchise operations, ormulti-location businesses
• Strong understanding oflead management, scheduling, and job flow
• Experience with inbound/outbound marketing (Google Ads, Facebook, local marketing)
• Highly organized, proactive, and comfortable managing multiple territories
• Excellent communication skills (phone, email, video)
• Comfortable working remotely and independently

• CRM or job management software experience (Service Titan, Jobber, Housecall Pro, etc.)
• Experience supporting owner-operators

• Performance Bonus:Opportunity to purchase a financed or heavily discounted VentZ franchise territory.
• Growth Opportunity:Potential to grow into Director of Franchise Operations role or ownership.