Director, Scheduling

SALARY: $ - $

LOCATION:

33 N. High St. Columbus, OH 43215

BENEFITS:

* Medical, Vision, Dental, Supplemental and Life Insurance

* Paid Parental Leave

* Employee Discounts

* COTA Bus Pass

* Wellness Initiatives

* On-Site Chair Massage

* On-Site Health Coach

* Tuition Reimbursement

* Student Loan Repayment Program

* Public Pension through OPERS & Ohio Deferred Compensation

POSITION SUMMARY:

Performs highly responsible professional and supervisory work directing and managing the development and dissemination of a cost- effective transit service, including efficient use of Bus Operators as well as vehicles within the constraints of the Collective Bargaining Agreement and budget. This position is also responsible for timely production of all service-related information and for projection of service hour, Operator, and vehicle requirements.

Performs other duties in alignment with the COTA Strategic Plan and in support of the organization's vision to Move Every Life Forward.

ESSENTIAL JOB FUNCTIONS:

* Provides strategic oversight of schedule development to ensure accurate, cost-effective transit service, maximizing revenue service and minimizing non-productive time. Leads the production of all service-change materials and directs the design and implementation of innovative scheduling pilot programs (AM/PM boards, AWS program, etc.) to improve Operator schedules and service reliability.

* Monitors systemwide service performance and actively participates in planning discussions related to ridership trends, route alignments, and proposed service changes.

* Leads the development, preparation, and monitoring of the Scheduling Department's budget, goals, objectives, and operational reports. Oversees projection of service hours for the Operations budget and ensures the production of accurate statistical reports for executive and departmental decision making (pay-to-platform ration, scheduled hours/miles, operator and vehicle requirements, annual service hour changes, etc.).

* Ensures the accurate and timely distribution of scheduling information to all relevant departments, including time points for public timetables and map updates..

* Provides direction and oversight for the entry and implementation of new or modified schedules in Trapeze, including trip-sheet distribution, payroll-related file conversions, and creation of Operator work assignments (runs, days-off, etc.) for bidding and operational use. Represents the organization by presenting service changes at public meetings and other forums, as needed.

* Oversees the identification and resolution of scheduling issues using feedback from operators, customers, supervisors, ride checks, passenger counts and field studies.

* Provides guidance and support to bus operators and supervisors during sign-ups, ensuring clarity and efficiency in addressing scheduling-related inquires.

* Directs long- and short-range service planning efforts, including the development of projected service hours, operator requirements, and vehicle requirements.

* Leads the development of annual Red, White & Boom schedules, reroutes and operator assignments, coordinating with internal and external partners as necessary.

* Oversees the development of schedules for other special services as assigned.

* Conducts research and analysis on transit industry trends and best practices, preparing documentation to support organizational decision-making and peer benchmarking.

* Develops operational scenarios and participates in union negotiations, providing subject-matter expertise as required.

OTHER

JOB FUNCTIONS:

* Work on special projects as needed;

* Serves as a member of the Transportation Operations Leadership Team;

* Directs and provides leadership for his/her staff. Hires, trains, develops, and appraises staff effectively. Ensures the Authority meets its EEO responsibilities by assisting in identifying problem areas, participating in local minority organizations, participating in review of complaints alleging discrimination, and supporting career counseling for employees. Takes corrective action as necessary, on a timely basis, and in accordance with policy; and

* Regular, predictable and punctual attendance required.

* Performs other duties as assigned.

MINIMUM EDUCATION & EXPERIENCE

REQUIRED:

* Requires a bachelor's degree in Transportation, City and Regional Planning, Business Administration or related field, and a minimum of seven (7) years' management experience in transit, scheduling or planning. An equivalent combination of education and relevant scheduling, planning, transportation, and/or leadership/supervisory experience will also be considered.

LICENSES &

CERTIFICATIONS:

* Certification by the American Institute of Certified Planners (AICP) preferred.

COTA is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are based on job needs, job requirements and individual qualifications, without regard to race, color, religion or belief, sex, sexual orientation, age, genetic…