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Operations Manager Program / Project Manager

SLA-Driven Call Center Operations Manager

Job in Columbus, Franklin County, Ohio, 43224, USA
Listing for: ASM Research, An Accenture Federal Services Company
Full Time position
Listed on 2026-02-22
Job specializations:
  • Management
    Operations Manager, Program / Project Manager
Salary/Wage Range or Industry Benchmark: 111400 - 150000 USD Yearly USD 111400.00 150000.00 YEAR
Job Description & How to Apply Below
A government services provider is seeking a Call Center Operations Manager to oversee day-to-day call center functions in Columbus, Ohio. This role requires managing compliance with federal privacy standards and SLAs, improving operational efficiency, and training new staff. The ideal candidate will have a bachelor’s degree in a related field and extensive project management experience. Competitive compensation of $111,400-$150K is offered, along with comprehensive company benefits.
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