Team Lead, Concierge - LiveEasy

Overview

App Folio is a community focused on dreamers, big thinkers, problem solvers, active listeners, and multipliers. We aim to deliver innovation that carries real estate into the future and to empower customers to take on opportunities. We operate as one team, guided by our values to create extraordinary outcomes for our customers, our communities, and ourselves.

As the Team Lead for the Live Easy Concierge team, you will be a frontline people manager responsible for the daily operations and performance of a group of concierge professionals. While the Manager sets strategic vision and financial direction, you will execute that vision on the ground by coaching direct reports, managing operational workflows, and ensuring the highest quality of service for our customers.

• Direct Management: Lead and mentor a dedicated team of individual contributors. Act as their primary support system, conducting regular 1:1s and performance reviews.
• Professional Growth: Own your team’s professional development, ensuring they have the tools, training, and support to excel in their daily roles.
• Hiring & Onboarding: Assist in scaling the team by participating in the hiring process and leading onboarding to ensure effective integration into the business.

• Workflow Optimization: Leverage management best practices to optimize daily team workflows and maintain high standards of quality and service.
• Schedule Management: Make autonomous decisions regarding team schedules, time-off requests, and coverage to prevent delays in service.
• Risk Mitigation: Use judgment to mitigate risk in daily operations and act as the first point of escalation for sensitive customer or team issues.
• Cross-Functional Partnership: Partner with multiple departments to streamline processes and ensure seamless service integration.
• Feedback Loop: Report on team performance to the Manager and provide operational insights for broader planning and strategy.

• 2–5 years of experience in a leadership or senior individual contributor role, with a track record of delivering operational excellence and strong customer service.
• Demonstrated ability to mentor junior team members, drive individual performance, and foster a positive, productive team culture.
• A proven track record of making independent, high-impact decisions to solve complex problems in day-to-day operations.
• Strong interpersonal skills with the ability to influence stakeholders and manage relationships in sensitive situations.
• Ability to support an evolving team, adapting to changing staffing models and future needs.

• Minimum of 1 year of sales leadership experience with a track record of successful representatives.
• Can commit to being in office (Columbus, OH) Monday–Friday, 10am–7pm ET, with the ability to close 3–5 days per week.

Find out more about our locations by visiting our site.

The compensation we reasonably expect to pay for this role is: $58,400. [base pay]. The actual compensation will be determined by factors including skills, education, experience, and internal equity.

Please note that compensation is just one aspect of a comprehensive Total Rewards package. The compensation range listed here does not include additional benefits or discretionary bonuses you may be eligible for based on role and/or employment type. Regular full-time employees are eligible for benefits – see here.

About App Folio

App Folio is the technology leader powering the future of the real estate industry. Our platform enables customers to connect communities, increase operational efficiency, and grow their business. For more information, visit

Why App Folio

Grow | We enable a culture of high performance, where delivering results is recognized by opportunities for growth and compelling total rewards. Our work drives the growth of our business and ourselves.

Learn | We invest in your potential from the start with coaching and mentorship, giving time and tools to develop your skills.

Impact | We are creating a world where managing and supporting communities feels magical and effortless, powered by purposeful innovation and a culture of impact.

Connect | We excel at hybrid work, fostering flexibility, personal connection, and collaboration. We come together to celebrate, connect, and succeed.

Paddle as One.

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Statement of Equal Opportunity

At App Folio, we value diversity and are an Equal Opportunity Employer. We believe diverse backgrounds and perspectives strengthen our products, teams, and business. All applicants are welcome regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, disability, or veteran status.

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