Operations Supervisor; Outbound & Delivery

Operations Supervisor

Department: Operations / Fulfillment

Reports To: Operations Director

For over 30 years we have been unrelenting in our pursuit to serve an exceptional cup of coffee from bean to brew, to exceed the industry's best practices, and to proudly educate our customers and partners to do better... it's what defines our Focus On Good. The Crimson Cup team travels around the world looking not just for partners, but for life‑long friends.

The pride we take in nurturing relationships we've built within coffee communities around the world is only matched by the responsibility and honor we feel when roasting, preparing and serving those coffees to our customers. As a rapidly growing company, Crimson Cup and its family of brands, is always looking for people who are passionate about coffee and energized by growth.

We strive to bring people into our organization who believe in our core values of achieving results, giving back, and having fun!

The Operations Supervisor oversees daily Picking, Packing, and Shipping activities for both Wholesale and Consumer orders. This role also manages the local delivery program servicing coffee shops and grocery stores. The ideal candidate combines hands‑on operational experience with strong organizational and leadership skills.

• Oversee Picking, Packing, and Shipping for all order types (Wholesale and Consumer).
• Prepare the daily workload and assign team members to specific tasks.
• Monitor workflow to ensure orders are completed accurately, efficiently, and on time.
• Maintain high levels of order accuracy and customer service.

• Manages and regularly reviews effectiveness of daily delivery routes to local coffee shops and grocery stores.
• Oversee delivery drivers, routing, schedules, and vehicle readiness.
• Ensure timely, professional, and accurate deliveries.

• Schedule and coordinate LTL shipments.
• Communicate with carriers and internal teams to ensure smooth outbound logistics.

• Supervise daily work of team members in fulfillment and delivery.
• Approve time off, schedule changes, and daily/weekly payroll entries.
• Provide coaching, performance feedback, and support to the team.
• Promote a positive, safety‑first work environment.
• Support training of new hires and cross training for existing teams.

• Help establish, track, and report productivity standards.
• Identify workflow bottlenecks and recommend process improvements.
• Support continuous improvement efforts related to quality, speed, and accuracy.

• Assist with unloading inbound shipments as needed.
• Support inventory accuracy through correct material handling and following documented processes.
• Communicate discrepancies or issues promptly.

• Enforce all safety rules, policies, and best practices.
• Maintain clean and organized aisles, workstations, equipment, and docks.
• Participate in the Food Safety Committee and support compliance with all food safety and GMP protocols, documentation standards, and regulatory requirements.

• 3+ years in warehouse, logistics, or fulfillment operations.
• 1+ year of supervisory experience preferred.
• Experience with Picking/Packing operations and freight scheduling.
• Strong organizational and communication skills.
• Ability to lead teams in a fast‑paced environment.
• Ability to lift up to 50 lbs and work in warehouse conditions.

• Familiarity with WMS systems (Net Suite WMS a plus).
• Experience leading delivery programs.
• Strong understanding of food safety principles (FSMA, HACCP, GMPs, etc.).
• Experience with lean manufacturing, 5S, or continuous improvement systems.

• Self-Starter
• Leadership & Team Development
• Workflow Planning & Prioritization
• Problem Solving
• Continuous Improvement Mindset
• Safety Awareness
• Communication & Collaboration
• Attention to Detail
• Customer Service Orientation