Operations Director

Overview

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit

The Community Operations Director is a senior leadership role focused on team performance, client satisfaction, and operational excellence across the community management department. This role does not manage individual properties or HOA portfolios. Instead, it provides leadership, escalations support, and process oversight for Community Managers and Assistant Directors.

Based on Experience from 70,000 to 80,000

• Lead, mentor, and develop Community Management staff, including coaching, training, and performance reviews.
• Support escalated client, service, and financial issues, partnering with internal departments as needed.
• Drive operational improvements and assist with branch‑level strategic planning and business initiatives.
• Strengthen client satisfaction and retention through proactive engagement and support.
• Oversee completion of client deliverables, dashboards, Town Sq tasks, and AP/financial processes.
• Partner with HR and leadership to support recruiting, interviewing, and onboarding of CAM team members.

• Strong leadership experience overseeing teams and driving performance.
• Advanced understanding of GAAP and community association financial processes.
• Excellent communication and customer service abilities.
• Expert proficiency in Microsoft Office applications.
• Highly organized, proactive, and able to manage multiple priorities.

• Bachelor’s degree preferred; equivalent experience considered.
• 7-10 years of community management or operational experience.
• 5-7 years of supervisory or management experience.
• Community association/HOA industry experience preferred.
• CMCA and AMS preferred, complete ion of CAI M100 Required

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.