Manager New Business

Job Summary

The Manager of New Business leads a team of employees in pursuit of revenue growth through increased throughput from existing customers, attaching profitable new customers to the Company’s Gas and Electric distribution systems, and increasing product sales. In addition, the Manager of New Business has accountability for increasing renewable program participation.

• Leads the development of state‑specific strategic growth plans complete with feasibility studies and payback analyses for competitive gas supplies and other alternative energy sources.
• Uses industry knowledge and company experience to understand customers’ gas and electric products, processes, markets, and economics for all customer segments; residential, commercial, and industrial.
• Leads New Business activities related to existing and new customer acquisition that deliver an extraordinary customer experience.
• Negotiates contracts with both existing and new customers that add financial value to the Company, our customers, and shareholders. Responsible for the authorization of associated capital investments.
• Evaluates growth projects with an understanding of cash flow, return on investment, and tariff requirements. Attains highest profitability on all growth capital investments.
• Coordinates and manages growth capital requirements through collaboration with planning, engineering, and scheduling departments.
• Provides testimony and data‑request responses to support regulatory initiatives such as rate cases and tariff changes.
• Ensures that all work products are technically compliant with Company standards; performs audit and after‑action reviews.
• Develops and leads a team of leaders and frontline employees educated in gas and electric industry‑related knowledge and can provide technical advice to customers.
• Provides technical expertise on gas and electric installations on both sides of the meter: our installation process in front of the meter as well as customer requirements behind the meter.
• Drives a team focused on execution and achievement of annual financial goals.
• Completes other duties as assigned.

• Bachelor’s degree or equivalent work experience.
• Eight (8) to ten (10) years of experience in new business development or utility operations.
• Experience leading others.
• Excellent communication and interpersonal relationship skills.
• Advanced proficiency in Microsoft 365.
• Experience negotiating agreements.
• Ability to manage priorities in a challenging environment.
• Goal‑oriented; motivates team to exceed expectations.
• Strong analytical and technical skills required to communicate detailed engineering designs and principals.
• Financial acumen; understanding of cash flow analysis and other financial principals.

• Advanced proficiency in NiSource’s work management systems and customer relationship management solutions.
• Prior experience with utility operations and understanding of regulatory policy.
• New business operations experience, including but not limited to the understanding of call drivers, performance metrics, and statistical analysis.
• Experience managing large new business projects.

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As a public utility, NiSource is required to provide continuous service to customers at all times. To ensure we fulfill that obligation, employees may be required to work outside their normal work hours and perform tasks outside of their normal responsibilities in support of emergency operations.

Authorized to work in the United States without requiring sponsorship.

Value inclusion within your day‑to‑day responsibilities by respecting others’ perspectives/convictions, engaging others’ opinions, creating a safe environment where people, ideas, and opinions are valued within your team/customers and external partners. Respect the unique lived experiences within your team/customers and external work partners by valuing different world views, challenges, and cultures that represent all walks of life and all backgrounds. Treat others with respect and consideration.

Actively participate in creating and contributing to a positive…