Operations Support Manager

At YWCA Columbus, our work is rooted in a powerful mission: to eliminate racism, empower women, and promote peace, justice, freedom, and dignity for all. We are committed to building a stronger, more inclusive community through advocacy, education, and meaningful services that support individuals and families. Joining our team means becoming part of an organization driven by equity, compassion, and the belief that everyone deserves opportunity and respect.

The Operations Support Manager supports the Chief Operating Officer and agency leadership by strengthening operational systems, project coordination, and cross-departmental execution. This role focuses on improving operational efficiency, supporting agency-wide initiatives, managing key projects, and ensuring consistent data tracking and reporting. The position serves as a liaison between operations and IT to ensure systems function effectively and support program delivery.

• Manage and support cross-functional operational initiatives, ensuring timelines, accountability, and execution align with agency priorities.
• Develop andmaintaindetailed project plans, timelines, and accountability structures to ensure execution.
• Collect, analyze, and synthesize operational data across departments to support strategic decision-making.
• Build andmaintaindashboards and reporting systems aligned with key organizational KPIs.
• Serve asprimaryoperational liaison with IT vendors, translating agency needs into technical solutions.
• Troubleshoot operational and technology-related issues and coordinate resolution across teams.
• Strategically manage COO scheduling, meeting preparation, and follow-up to maximize executive effectiveness.
• Lead special projects and process improvement initiatives with a high degree of independence and discretion.

• 90%+ of major project milestones achieved on time and within scope, with measurable improvements in cross-departmental execution and accountability.
• Clear,accurate, andtimelyreporting consistently delivered to executive leadership.
• Reduction in recurring operational and technology-related issues through proactive problem solving.
• Executive meetings consistently supported with thorough briefing materials and documented follow-up.
• Special initiatives completed with measurable operational improvements,optimizing
  
  COO workload through stronger prioritization, preparation, and follow-through.

• Experience
  :5+years’ experience in operations, project management, consulting, executive support, or related field
• Required Knowledge, Skills, and Abilities
  :
  
  Strong analytical and data interpretation skills.
  
  Demonstrated ability to lead complex projects independently.
  
  Technical aptitude and comfort working with IT systems and vendors.
  
  Exceptional organization and executive communication skills