Funeral Home Manager

Overview

The Location Leader is responsible for overseeing all aspects of funeral home operations for a funeral home in the Columbus, Ohio area. You must be a licensed funeral director in Ohio or have the ability to obtain licensing in OH. This includes management of family services, human resources, financial performance (P&L), facilities (building and grounds), and fleet (rolling stock). The Location Leader ensures strict adherence to all Fidelity Memorial Group (FMG) policies and procedures and plays an active role in leadership meetings and conferences led by the Market Leader and Director of Funeral Operations.

• Participate in all daily activities at the funeral homes under your supervision, including, but not limited to, arrangements, services, embalmings (if applicable), and transfers of decedents.
• Counsel with and coordinate arrangements with families and third parties to carry out selected funeral, cremation, and cemetery services with care and compassion.
• Develop and maintain the knowledge required to explain benefits, present all options, and assist families with the selection of products and services.
• Execute and finalize financial arrangements for merchandise and services selected by families, including securing payment in accordance with company policy.
• Assist with the setup and conduct of visitations, funerals, and memorial services.
• Process and approve payroll for all staff across the locations you oversee.
• Monitor and review Brex credit card transactions to ensure proper use and coding.
• Review monthly Profit and Loss Statements with the Market Leader and manage budgets effectively.
• Ensure all administrative policies and procedures related to decedents are followed, and that required paperwork is completed accurately and on time.
• Maintain all necessary licensures and certifications in compliance with local, state, and federal regulations.
• Ensure consistent adherence to company policies and procedures at all times across your locations.
• Oversee the transfer of cremated remains and the packaging/preparation of urns and keepsakes according to industry best practices.
• Ensure upkeep of buildings, grounds, and vehicles at all rooftops, including light housekeeping duties such as tidying work areas, picking up litter, and general maintenance.
• Accept additional responsibilities and tasks as assigned by your supervisor.
• Cultivate a strong, positive working environment and organizational culture across all supervised locations.
• Supervise, support, and train employees across your rooftops, ensuring high standards of performance and service.
• Assist with scheduling, performance improvement initiatives, training, and value creation planning.
• Participate in community events and outreach to enhance the reputation and presence of the funeral homes in the markets you serve.

This position is required to be onsite based on the schedule established with the Market Leader.

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

This position is currently accepting applications.