Chief Operations Officer- Outsourced Services Provider

** About the Role*
* CBRE is seeking a dynamic and transformational Account COOto lead large-scale operations, oversee client delivery, and drive enterprise-level growth strategies. This executive leader will be responsible for a workforce of 800-1,200 employees and up to $500M revenue accountoperations, significant budgets, and the full lifecycle of client engagement and service delivery for a growing Life Sciences/ Pharmaceutical client account.

This role requires a visionary operator who can translatestrategy into execution, modernize processes, and inspire high-performingteams. The Account COO will serve as a critical partner to clients and internal stakeholders-shaping long-term account strategy, driving operational excellence, and delivering measurable business outcomes.

This individual must reside in Indianapolis, IN or be ableto relocate to Indianapolis, IN.

** What you'll do*
* ** Executive Leadership & Talent Strategy*
* + Provide     transformational leadership across a large, multi-functional organization,     fostering a high-performance, accountable, and inclusive culture.

+ Lead     end-to-end talent strategies, including recruiting, development, coaching,     performance management, and retention.

+ Establish     clear performance expectations, align teams to strategic objectives, and     continuously elevate leadership capability across the organization.

** Operational Excellence & Execution*
* + Drive     delivery of all client commitments, ensuring consistent, high-quality     execution at scale.

+ Set     measurable goals and KPIs; monitor performance and implement corrective     actions to meet or exceed targets.

+ Oversee     complex service delivery models, ensuring alignment with contractual     obligations, timelines, and client expectations.

+ Develop     and execute strategic and operational plans that optimize performance,     efficiency, and scalability.

** Client Partnership & Growth*
* + Serve     as a senior executive partner to clients, building trusted, long-term     relationships and aligning services with evolving business needs.

+ Lead     client engagement strategies, proactively identifying opportunities for account     expansion and value creation.

+ Manage     multiple high-profile client relationships simultaneously, resolving     escalations and driving client satisfaction.

+ Negotiate     with senior client stakeholders and internal leaders on matters of strategic     and financial importance.

** Strategic Transformation & Innovation*
* + Champion     continuous improvement by reimagining processes, introducing new     methodologies, and driving innovation across functions.

+ Apply     deep industry knowledge and cross-functional expertise to enhance service     delivery and financial performance.

+ Leverage     data and insights to identify trends, solve complex challenges, and     influence decision-making.

+ Lead     large-scale change initiatives that improve operational agility and client     outcomes.

** Financial & Business Performance*
* + Own     financial performance across the account, ensuring budget discipline,     profitability, and long-term growth.

+ Establish     targets with broad organizational impact and drive accountability for     results across teams and functions.

** What you'll need*
* ** Education & Background*
* + Bachelor's     degree required; MBA degree preferred.

+ 12-15     years of progressive leadership experience, including managing large teams     and complex operations with an outsource service provider model.

+ Experience     with growing large client accounts including business development sales     targets.

** Leadership & Core Competencies*
* + Proven     ability to lead at scale with a transformational and strategic mindset.

+ Demonstrated     success influencing across multiple business units and stakeholders.

+ Strong     experience in talent leadership, organizational design, and performance     optimization.

+ Ability     to navigate ambiguity, solve highly complex problems, and drive change in     fast-paced environments.

** Client & Communication Excellence*
* + Executive     presence and ability to communicate complex, sensitive information with     clarity and impact.

+ Track     record of building and sustaining C-suite and senior stakeholder     relationships.

+ Skilled     negotiator with experience aligning diverse and sometimes competing     interests.

** Technical & Business Acumen*
* + Advanced     proficiency in Microsoft Office Suite (Word, Excel, Outlook).

+ Strong     financial, analytical, and commercial acumen.

+ Exceptional     organizational and strategic planning skills with a continuous improvement     mindset.

** Why Join CBRE?*
* At CBRE, you'll play a pivotal leadership role within aglobal organization known for innovation and operational excellence. This is an opportunity to lead at scale, drive transformation, and make a lasting impacton both client outcomes and organizational success.

** Disclaimer:*
* Applicants must be currently authorized to…