Area Manager, Management Operations Manager

Responsible for overseeing the functions for multiple client sites across an assigned territory to include cleaning procedures, safety, QA, customer relations, payroll, employee relations, staffing, and labor budgets.

• Executes company policies, procedures, and changes to ensure sustainable and cost-effective use if staff's time, supplies, equipment and processes.
• Plans, develops, and implements strategy for operational management within territory to meet performance, safety, timelines, and budget requirements (i.e. labor, supplies, and chemicals).
• Work closely with management, employees, customers, and regulatory agencies to ensure all Safety guidelines are trained, monitored, enforced, and documented.
• Actively engages in and facilitates all new plant startups within territory.
• Ensure the accurate and timely reporting of all labor hours on a daily basis as per company policies.
• Maintain all pertinent records, reports and paperwork as needed.
• Revision and creation of Standard Operating Procedures (SOP) for facilities.
• Attends all meetings that have an impact on improvement planning and effectiveness.
• Develops and recommends continual facility and equipment improvements and cleaning procedures.
• Maintain profitability of all accounts ensuring labor hours and dollars are within established budgets.
• Assists Sales in the estimation of labor and material costs on jobs.
• Maintains availability to respond 24/7 to Shift Supervisors, cleaners, customers, etc.
• Supports all company programs and directives.
• Completes training courses as required.
• Other tasks or duties as assigned by direct supervision.

• Interface with customers in territory to meet daily requests, project plan, create and disperse required reports, and participate in requisite plant audits.
• Respond quickly and appropriately to all customer concerns or complaints; take full responsibility to ensure the customer receives closure on all issues and inquiries.
• Helps complete deliverables in client’s agreement and statement of work to highest possible standards.
• Maintain profitability of all accounts ensuring labor hours and dollars are within established budgets.
• Performs quality assurance inspections to ensure all work has been completed in compliance with specific scope of work.

• Ability to provide on-the-job training and facilitate/ organize the training for new hires by onsite supervision if not conducting new hire training.
• Oversees the hiring, disciplinary and review processes, and termination of all cleaners to provide a trained, service-oriented team.
• Manage any employee relations or performance issues quickly and appropriately;
  Document and report to management or HR.
• Enforce all safety policies and procedures; immediately report and investigate accidents.

Direct supervision of all employees reporting to sites within territory including but not limited to Leads, Supervisors, and Managers. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

QUALIFICATIONS

• 5 years of experience working in commercial cleaning.
• Previous multi-unit management experience highly preferred.
• Excellent attention to detail.
• Working knowledge of Microsoft Office;
  Word, Excel, and Outlook.
• Willingness to work a variable schedule to include day, evening, and night shifts.
• Willingness to travel.
• Valid driver's license.

• Strong, professional written and verbal communication skills in English. (Spanish is a plus)
• Proactive and energetic personality.
• Excellent planning, organizational, and time management skills with minimum supervision.
• Ability to work against deadlines and handle multiple projects at once.
• Ability to effectively interact with personnel at all organization levels.
• Desire to contribute to the success of the Company.
• Dedicated,…