Parking Supervisor

Parking Supervisor

Responsible for overall supervision of parking staff and operations during scheduled shifts, and coordinate special projects and duties as assigned.

• Act as liaison between Parking department and User group contacts, hotel partners, Public Safety Department/CPD.
• Complete inspection of each facility and equipment each shift and report variances or points of concern.
• Provide shift log on operating status of parking access and revenue control equipment and any unique occurrences/issues to the Parking Coordinator, Asst. Manager and Manager at the end of each shift.
• Supervise daily activities of Lane Ambassadors and Maintenance staff to ensure compliance with expectations.
• Provide leadership, team building, communicate policies and operational information, and work to ensure safety.
• Develop and maintain a cooperative team-building environment; provide a positive role model encouraging open communication and solution-based problem solving.
• Perform spot checks on parking transactions for all cashiers and change banks.
• Monitor employee attendance and appearance, noting violations of company policy.
• Monitor cashier revenue reconciliation, noting deficiencies per department policy.
• Handle customer issues and inquiries, promote positive customer relations with responsive and attentive service.
• Assist Parking Coordinator with reviewing shift paperwork, auditing, compilation of operating management reports, reviewing parking system activity reports, attending meetings, assisting in new hire interviewing and witnessing/assisting administration of company progressive discipline policy.
• Maintain department standards regarding customer service, uniform appearance, attendance, revenue controls, and accounting.
• Adhere to and administer appropriate actions related to the Progressive Disciplinary Policy.
• Handle parking revenue control equipment issues, service supplies and change revenue.
• Plan and supervise general maintenance tasks in facilities.
• Assist in snow removal and remediation during inclement weather to provide clean and safe parking experience and pedestrian travel.
• Perform all other duties and responsibilities assigned by the Parking Manager, Asst. Coordinator and/or Coordinator(s).

Carries out supervisory responsibilities in accordance with all Legends & ASM policies and applicable laws. Responsibilities include training employees; planning, assigning, and directing work; addressing complaints and resolving problems.

• Proven knowledge in parking practices and procedures including cashiering duties, monetary reconciliation, parking facility maintenance, customer service, and understanding of mechanical and computerized parking access and revenue control systems.
• Reliable transportation and a valid driver's license with a clear driving record.

• Minimum two years of parking management/supervisory experience.

• Ability to interact with all types of people, get along with co-workers, customers, vendors, and visitors.
• Respond politely to all individuals and work well as a team player.
• Computer proficiency in Microsoft Outlook, Word, and Excel.
• Good organizational skills.
• High attention to detail.
• Excellent verbal and written communication skills.
• Ability to drive a standard shift vehicle.
• Operating knowledge of Tennant brand or equivalent equipment.
• Capacity to work a varied schedule including nights and weekends, holidays and varying weather conditions.
• Perform minor physical tasks including lifting up to fifty pounds.

Competitive salary, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401(k) plan.

• Frequent standing, walking, or talking; ability to stand for extended periods during rotating shifts; ability to lift up to 20 lbs.
• Environmental conditions include indoor and outdoor settings with exposure to noise, heat, rain, and cold.

The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. This document does not state or imply that these are the only duties to be performed.

Legends & ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.