Brand Engagement Director

Position Summary

The Brand Engagement Director manages significant client engagement and serves as a strategic leader responsible for driving client growth, elevating client relationships, and identifying new business opportunities. This role champions innovative strategies, performance marketing integration, and cross‑disciplinary excellence to deliver measurable client impact.

• Leads day‑to‑day strategic planning and execution across multiple accounts.
• Ensures strategic recommendations, deliverables, and thought leadership align with client goals.
• Partners with clients to shape brand, marketing, and business strategies.
• Elevates the quality of SOW deliverables.
• Develops and manages action plans based on client and team satisfaction scores.
• Develops and/or manages account plans and identifies organic growth opportunities.

• Identifies opportunities for organic growth within existing accounts.
• Strengthens multi‑level client relationships.
• Develops trusted, senior‑level relationships with client stakeholders.
• Manages strategic conversations and facilitates high‑impact presentations.

• Directly manages Senior Brand Engagement Managers and Brand Engagement Managers.
• Sets quarterly Rocks and goals with team members.
• Coaches team in strategic thinking, client leadership, and industry expertise.

• Ensures integrated delivery across creative, strategy, media, digital, PR, social and project management teams.
• Serves as the strategic lead for interdisciplinary work streams.
• Provides clarity and alignment across internal teams.

• Oversees AGI forecasting and account financial health.
• Monitors performance metrics across client satisfaction, Lift scores, KPIs, and deliverable quality.
• Ensures accounts are staffed appropriately and profitably.

• 8‑12 years in account leadership, brand strategy, marketing, or consulting.
• Strong experience leading teams and multi‑disciplinary work.
• Ability to synthesize insights into actionable strategic recommendations.
• Strong communicator with excellent client leadership skills.
• Track record in managing and leading performance marketing engagements.
• Experience with financial services and/or healthcare clients.

• Exceptional strategic thinking and problem‑solving abilities.
• Strong communication skills.
• Excellence in strategic storytelling and presentation skills.
• Demonstrated ability to lead and motivate high‑performing teams.
• Deep understanding of marketing, advertising, digital ecosystems, and brand strategy.
• Ability to translate insights into actionable, revenue‑driving recommendations.
• Adept at using data to inform strategic decisions.
• Commitment to innovation, continuous improvement, and elevating agency thinking.

• Organic revenue growth across portfolio of clients.
• Lift scores and client satisfaction.
• Quality of strategic deliverables and thought leadership.
• Strength of internal team and client relationships.

• Enjoys the creative atmosphere and energy of a modern agency setting.
• Possesses very strong interpersonal skills and top‑notch verbal and written communication skills.
• Can empathize with clients, partners, and stakeholders in politically challenging environments and work well under pressure within given time frames.
• Fluent in digital, eager to learn, and wants to grow rapidly in the organization.
• Inclusive and supportive team player who can work in cross‑functional teams with people of different grades and backgrounds.
• Possesses a penchant for results and an entrepreneurial mindset; brings a can‑do mentality to everything.
• Can work fast and independently with great precision and accuracy.

• An exciting and intellectually challenging job within a leading, independent brand transformation agency that honors and lives its values.
• A fruitful salary, perks, 401K, and benefits package.
• A hybrid work environment.
• Generous amount of paid time off and annually paid holidays.
• Flexible spending accounts for health and dependent care.
• Health Savings Account option with employer match.
• Paid short‑term and long‑term disability coverage.
• Daily snacks, beverages, and full access to on‑site tavern and lounge.
• An employee experience that fosters and provides deeper connections, vital flexibility, personal growth, holistic well‑being, and shared purpose.

Hart is an equal opportunity employer and continually seeks to advance the concepts of equal employment opportunity to all applicants and employees. As such, Hart does not discriminate on the basis of race, color, religion, sex, national origin, age, mental or physical disability, or status as a protected veteran. This policy applies to all personnel activities and conditions of employment.