SBA Operations Manager

Job Description

Supervisory Responsibilities:

Interview and select candidates for openings, set goals for associates, assign tasks/duties, conduct on-the-job training, develop associates' skills and encourage growth, prepare disciplinary write-ups as appropriate, prepare and conduct performance reviews and make recommendations for salary adjustments, approve timecards for FTEs and other duties associated with managing a staff.

Sponsorship not available for this role.

• Lead, coach, and develop the SBA/Government Lending Operations team, ensuring adherence to current SBA regulations, internal policies, and consistent, timely execution of all responsibilities.
• Oversee the end-to-end SBA loan lifecycle, including documentation, closing, servicing, liquidation, and reporting, ensuring loans are compliant, properly documented, and maintain a valid guaranty.
• Serve as a subject matter expert on SBA eligibility, structuring, and policy by resolving complex scenarios, providing guidance to lenders and partners, and acting as a liaison with the SBA and related agencies.
• Drive process improvements that enhance efficiency, mitigate risk, and elevate the borrower and stakeholder experience while maintaining full regulatory compliance.
• Support audit readiness, risk management, and quality assurance by monitoring performance, addressing issues, and implementing appropriate controls.
• Maintain awareness of and adherence to Bank's compliance requirements and risk management concepts, expectations, policies and procedures and apply them to daily tasks.
• Deliver a consistent, high level of service within our Serving More standards.
• Other duties as assigned.

• Interpersonal/Customer Service Skills
• Written and Verbal Communication
• Ability to understand and follow directions
• Adaptable to change
• Basic Computer Skills
• Organizational Skills/Detail Oriented
• Analytical Thinking
• Able to Multi-Task or Juggle Priorities
• Problem/Situation Analysis
• Technical Expertise
• Strategic Planning and Decision Making
• Leadership/Management Skills
• Ability to influence others
• Ability to build collaborative relationships
• Ability to develop or mentor others

• 4 years/Bachelor's degree in business-related field OR equivalent relevant work experience
• 6+ years experience with SBA policies and procedures

Typical office hours are Monday through Friday 8 a.m. to 5 p.m. This position is exempt and full-time. A minimum 40 hours is required per week. This is a hybrid position. Scheduled onsite hours are expected.

This position must be able to remain in a stationary position 55% of the time, constantly operate a computer approximately 50% of the time, and be able to be in constant communication with customers, prospects, and coworkers to discuss and observe account information in order to exchange accurate information.

Minimal travel within the Park National footprint and trainings is expected.

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.