Operations Supervisor 2nd Shift Mon-Thurs

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Columbus, OH, US

Metro Supply Chain is a strategic supply chain solutions partner to some of the world’s fastest growing and most reputable organizations. For 50 years, it has excelled at tailoring integrated, data‑driven solutions, fueled by advanced systems and technology, that fulfill complex and challenging distribution needs.

Reporting to the Operations Manager, the Operations Supervisor will be responsible for all facets of the operations on the shift. This involves leading all aspects of health and safety, operational performance, customer relations, continuous improvement, and people development.

Candidate must have E‑Commerce Experience.

Monday – Thursday 3:30pm – 2:00am

• Schedule the labor requirements for the shift to ensure production goals are met within the budgeted cost structure.
• Complete shift briefings to ensure the effective communication of relevant information to all employees.
• Assign and follow up with operators and warehouse staff on the length of time required for tasks to be completed by noting task assignments and communicating approximate time of completion.
• Ensure the sequences of orders are picked based on priority shipments and priority customers thereby reducing extensive waiting times for drivers, rush loads and late deliveries.
• Hold team members accountable for ensuring proper picking and packing procedures are followed and that all production meets or exceeds client’s quality standards.
• Monitor, analyze and report daily/weekly departmental performance through effective KPI tracking and data collection for the shift.
• On a daily basis approve all labor hours using agile in adherence with company policies, maintaining accurate record‑keeping and ensuring proper payment of employees for the shift and cost allocation to customer accounts.
• Provide daily feedback to employees through coaching and administer performance appraisals; handle all disciplinary situations appropriately and in a timely manner with appropriate supporting documentation.
• Maintain close interaction with customers to develop strong relationships while assessing service requirements; communicate where appropriate.
• Maintain a clean and safe work environment.
• Fulfill the duties of a supervisor under the Occupational Health and Safety Act including safety, violence and harassment laws.
• Be accountable for monitoring, achieving and improving Performance/Activity Indicators (KPIs & KAIs) pertaining to operational efficiency, quality and safety within the facility.
• Assume additional related responsibilities as required.

• Five (5) years distribution experience (3PL experience would be an asset)
• At least two (2) years supervisory experience, preferably in a 3PL operations role
• Computer literacy in MS software.
• Proficiency with Warehouse Management Systems (WMS)
• Exemplary attendance and punctuality.

• Strong working knowledge of warehouse operations and leadership
• Time management skills and the ability to delegate
• Excellent leadership and organizational skills
• Strong communication and interpersonal skills
• Proficiency in Microsoft Office and data‑entry software
• Excellent analytical and problem‑solving skills – solution oriented
• Adequate knowledge of warehouse data systems
• Outstanding customer‑service skills and leadership
• Able to conduct effective dock meetings with all warehouse personnel & motivate staff
• Ability to train employees on new procedures
• Providing feedback on group and individual performance to management according to standard operating procedures
• Ability to provide constructive criticism
• Ability and desire to learn new methods and systems
• Participating in the hiring, evaluating, training, restructuring, and occasional termination of team members

• Customer Centricity
• Fostering Culture
• Problem Solving & Decision Making
• Managing Through Change
• Developing Self & Others
• Planning & Results Orientation
• Communication
• Always Improving Mindset
• Business & Financial Savvy

• Work in an environment where safety is our first priority
• The opportunity to build a career with a growing company
• Medical, dental, and vision coverage for you and your family
• Life and disability insurance
• Wellness programs to support your family’s well‑being
• A retirement savings 401k program with company match