Senior Director of Epic Optimization & Transformation

We are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more – in our careers and in our communities.

Job Description

Summary:

The Senior Director Epic Optimization will serve as the strategic leader responsible for optimizing the EPIC platform across Ohio Health. This role will drive the transformation of care and experience, ensuring the organization maximizes its investment in EPIC and achieves board-defined goals for operational excellence, clinical innovation, and customer experience. The role will lead a dedicated transformation team, establish robust governance and council structures, and coordinate with executive leadership to advance EPIC-optimized strategies and digital health initiatives.

The role is accountable to the Executive Steering Committee/CAO/CIO and will be measured by the outcomes achieved represented in improvements in EPIC staying current metric, best practice usage, star ratings, and successful adoption of new functionalities and improvement in key performance indicators.

* This role is on-site in Columbus, OH.

Responsibilities And Duties:

Leads complex, enterprise-wide Epic optimization initiatives from opportunity assessment through implementation, adoption, and measurable outcomes.
Identifies, prioritizes, and shapes high-value improvement opportunities in partnership with clinical, operational, and technical leaders.
Develops strategic recommendations, business cases, and roadmaps that advance Epic-first solutions and enterprise standardization.
Influences governance forums and stakeholder groups by presenting analysis, tradeoffs, risks, and actionable recommendations.
Uses data and performance measures to monitor results, improve adoption, and accelerate value realization across workflows and service lines.
Serves as a senior subject matter expert on Epic capabilities, workflow innovation, automation, AI enablement, and digital experience improvements.
Creates executive-ready analyses, presentations, and documentation to support decisions, alignment, and change adoption.
Coordinates cross-functional efforts to remove barriers, sustain momentum, and ensure successful delivery of strategic optimization priorities.

As a High Reliability Organization (HRO), responsibilities require focus on safety, quality and efficiency in performing job duties.

The job profile provides an overview of responsibilities and duties and is not intended to be an exhaustive list and is subject to change at any time.

Minimum Qualifications:

Bachelor's Degree (Required)

Additional

Job Description:

MINIMUM QUALIFICATIONS

• Bachelor’s degree required
• 10+ years’ experience in healthcare operations, clinical leadership, or technology transformation
• 5+ years’ experience leading large-scale change initiatives, preferably in health IT or clinical transformation
• 3+ years demonstrated experience with EPIC or similar EHR platforms
• Minimum 3 years commitment to role

SPECIALIZED KNOWLEDGE

• Deep understanding of EPIC platform capabilities, governance, and optimization strategies
• Experience as a leader on a major healthcare system conversion to EPIC desired or acting in a role that maximizes use and best practice adoption of capabilities
• Clinical process optimization and common standard practices supported by EPIC and experience rolling them out
• Organizational change management experience connecting associates to the why and driving operational excellence that can be measured and tracked
• Team builder and connected leader – with significant strengths leading through influence v. direct authority across multiple service lines and care sites
• Experience in project management, analytics, and data-driven decision making
• Strong relationship-building skills with leaders and associates at all levels
• Excellent communication, presentation, and documentation skills
• Ability to work independently and with limited direction
• Experience with governance structures, council leadership, and…