Coordinator, Office Services

The State Teachers Retirement System of Ohio (STRS Ohio) is seeking a Coordinator, Office Services to join the Office Services team.

$22.69 - $25.53/ hr.

Monday - Friday 7:30am - 4:00pm

Under the direction of the manager, Office Services, perform duties of supervisor in office services. Oversee and monitor the workflow in the area; coordinate work assistance between the various specialties of office services, provide guidance and direction to office services associates, supervise work rotations and report to office services manager on the status of work in the area.

• Monitor work productivity of team members to ensure STRS Ohio standards are met. Compile statistical data to measure accuracy and efficiency of the performance of individual team members and the team.
• Provide leadership, coaching, mentoring and training for team members within office services.
• Make recommendations for process improvements and supervise any enhancements to those processes.
• Provide technical support and guidance to team members, assist them in handling complex and difficult cases and serve as the subject matter expert.
• Participate in aspects of the Performance Management Process by providing input on annual accountabilities for associates based on goals of the department and projects defined in the annual plan, coaching and mentoring around accountabilities and competencies and participating in annual performance reviews.
• Resolve escalated problems with customers and other internal departments.
• Participate and attain knowledge of all responsibilities within office services. Fill in for office services manager when needed.
• Maintain and revise procedures, forms, manuals, training materials, scheduling, absence reporting, productivity spreadsheets and all computer applications used by office services.
• Manage and maintain duty rotations in office services.
• Implement office services policies and monitor compliance.

The above list of duties is intended to describe the general nature and level of work performed by persons assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the persons so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct and control the work of associates under supervision.

• Associate’s degree and two years of related experience, including leadership experience in a customer service environment preferred.
• Capacity to handle multiple work priorities simultaneously.
• Ability to effectively set clear goals, delegate responsibilities, ensure and monitor progress and provide timely feedback to staff and management.
• Considerable standing, walking and carrying of office supplies, pension informational material, packages and mail internally and between external locations.

State Teachers Retirement System of Ohio (STRS) is an Equal Employment Opportunity Employer and prohibits discrimination and harassment of applicants or employees on the basis of race, color, religion, gender, gender identity or expression, national origin (ancestry), military status, disability, age, genetic information, sexual orientation, or caregiver status, in making employment-related decisions about an individual.

To be offered a position with STRS Ohio, you must be either a U.S. citizen or possess proper legal authorization to work in the U.S. for the type of job you are seeking. This position is not eligible for visa sponsorship. Applicants must be authorized to work in the United States without the need for visa sponsorship.

STRS Ohio is committed to ensuring access, inclusion, and reasonable accommodations across all its services, activities, programs, and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.

The State Teachers Retirement System of Ohio (STRS Ohio) is a drug‑free workplace. The use of recreational marijuana and non‑medical cannabis is strictly prohibited.

All final candidates tentatively selected for employment will be required to undergo a urinalysis drug screening prior to appointment. This screening includes testing for illegal substances, including marijuana. A positive test result will disqualify the applicant from employment unless valid medical documentation is provided for legally prescribed medications or a physician’s recommendation for medical marijuana.

The final candidate selected for this position will be subject to a criminal background check. STRS Ohio will conduct an individualized assessment of any prior criminal convictions before making a determination regarding employment eligibility.